Supra eKEY®

Supra®

About this app

Use your phone as your lockbox key! The Supra eKEY app allows real estate professionals efficient, authorized access to listings. Open lockboxes easily using a PIN, biometrics. The eKEY app is part of the original Supra system and works alongside the SupraWEB tool. Use this app if your Association/MLS has not yet upgraded to Supra One.

Are you looking for lockbox access with Supra Showings or Showing Management powered by BrokerBay? Search for Supra One in the Play Store.

** eKEY is intended for use with the Supra Real Estate system **
 
With eKEY software, use your Android as your lockbox key. eKEY updates wirelessly so you can do business anywhere!
 
eKEY Basic provides the following features:
- Wireless updates and alerts
- Obtain listing keys
- Keep track of all your key boxes right from your phone!
- Manage and program your lockboxes
- Easily place and remove lockboxes from listings using your phone (You can also change your own shackle codes)
 
eKEY Professional provides the following features:
- View, search and save MLS listings
- Quickly search and view a comprehensive list of all the agents in your MLS
- Create profiles for each of your clients, making it easy to show clients exactly what they want to see
- View listings on a map
- View detailed showing information
 
Contact your board or association to upgrade from eKEY Basic to eKEY Professional.
 
eKEY is intended for real estate professionals who use the Supra Real Estate system. Users must purchase the required eKEY Adapter from their association or online at http://supraweb.suprakim.com.

Search terms:
Supra, supra key, supra ekey, lockbox access, supra real estate

Ratings and reviews

Very unreliable, especially in rural areas. Very often have to drive away to update the key and come back since it does not update in the background. It also has a tendency to fail to connect to lockboxes. Very embarrassing when attempting to show a property to a client. I've decided it best to go with an alternative way of providing keys to other agents on listings. As for showings, I'm stuck with this inferior and outdated technology, and make do the best I can.

Horrible app, it never updates on cellular when it's supposed to, even with really strong connections. It's a waste of time if you have to go back to Wi-Fi just to sync the app so that you can open up a lock. Added a bunch of bells and whistles that have no value to the end user, just open the locks. 12/07/2020. No changes, still junk. No cellular updating is possible. 2 yrs now. Several different phones.

I figured upgrade to the eKey and the highest level of service, right, for greatest reliability? Well once again yesterday I'm standing in front of a door in 105 degree heat and I can't get the client in. Since I've been having problems, I had already restarted the phone and updated, which took over an hour - constant messages that 'Supra isn't responding'. At the location, same thing, finally after multiple restarts I actually get to communicating with the box, and it locks up before opening the box. Just keeps beeping with the 'connecting' message. Restarted again and after several false starts, got there again, asked if I wanted to pair this time, got the 'opening keybox' message - then locked up again, still beeping, without unlocking the box. There is no more basic function that we as brokers provide than access to the property and I can't do it! I never did get into that box, what is more embarrassing in front of clients than that? Last weekend, I had a similar situation and there was another agent there with the handheld device, he couldn't get in either. In that case, after 1/2 hour in the heat with clients, my eKey finally worked. So is there a fundamental problem with the system? Based on the number of poor reviews here, there's a widespread problem; well written ones just get responses to contact customer service but no real help. I really want this system to work, and when it does it's good, as the listing agent I get the showing notifications right away, but if I can't count on getting into a listing, well, that's pretty much my whole job that I can't do because of this system.

What’s new

Defect fixes