Gwendy Lagendijk
Once I have opened the app it will continuously open itself at the most annoying times. It will do this for days on end, 5-10 times while writing a text or while searching for something on Google. the worst is when I am watching something because it then minimizes the screen, and when it does this 6 times in a row, I get really angry and frustrated. Otherwise, the app serves it purpose well, and you can find everything you need regarding UW.
12 people found this review helpful
G S
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Rotating arrow over greyed-out 'continue' button for over eight hours even though I'd made sure the app was up to date. Had to register month-end solar generation meter reading via phone-based menu-driven option. For me, this is a functionally useless app.
We are sorry for your frustration over our smart meter communications. To meet Ofgem’s smart meter requirements, we are required to take all reasonable steps to ensure smart meters are installed at domestic premises, including re-contacting customers who have previously declined. Could you please email us at privacy@uw.co.uk and we can resolve this
Anne Thomas
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Notifications are no longer working in this version. Update: very soon after I posted that, and sent a negative feedback form, notifications returned! As I don't believe this was a coincidence, UW are to be congratulated for a swift resolution at least. I use this app all the time and have no other issue with it.
10 people found this review helpful