VCC Live Mobile

VCC Live Group

About this app

The VCC Live Mobile App is the mobile complement to the VCC Live CCaaS solution, designed specifically for your agents. This application allows your agents to handle outbound calls anytime, anywhere, maximizing flexibility and productivity.
Key benefits:
- Enables agents to work remotely (e.g., from a home office, while travelling), improving work-life balance and potentially reducing churn.
- Only a stable internet connection is required; no complex hardware installation is necessary.
- Initiate Campaign Calls: Agents can work through call lists associated with their assigned campaigns.
- Manual Dialing: Initiate calls to pre-recorded phone numbers, agents, or call center extensions
- Professional Caller ID: Calls are launched using the pre-set business number, not the agent's personal number, maintaining a professional appearance.
- Inbound calls: navigate calls to agents with IVR, ACD, or your preferred setup
- Real-Time Synchronization: All call data, statuses, and campaign information are instantly synchronized with the VCC Live system.
- After Call Work (ACW): Agents can record the call outcome, add notes, and schedule the next follow-up time.
- Status Management: Easily set availability status (e.g., Available, Break).
- Call recording: calls can be recorded and managed by your contact center team
- AI native: Transcribe and analyze your calls with AI or connect the calls to an AI Virtual Agent
- Intuitive Design: The mobile app features a user-friendly interface that requires minimal training.
With the VCC Live Mobile App, your contact center can become more efficient while providing greater freedom to your agents. Start managing calls on the go and experience all the benefits of your contact center solution!
Note: An active VCC Live user account is required to use this application. Please use your credentials provided within the VCC Live system to log in.