VCS FieldLink

Saul Mineroff Electronics, Inc.

About this app

VCS FieldLink gives users the ability to provide secure remote access to the VCS support team to assist in troubleshooting their devices through a mobile phone — with no VPN, no public IP, and no changes to the device on site.

On site, the user opens the app, selects the device type, connects to the device's Wi-Fi, and starts a support session. The app relays the device to the support team over an encrypted connection. The phone keeps its cellular link to the cloud and its Wi-Fi link to the device at the same time, so support can reach the device from anywhere.

Key features:
• Secure, encrypted (TLS) tunnel between the device and the support console
• Works over cellular — no VPN, no public IP, and no firewall changes on site
• Supports multiple VCS device types
• Keeps the session alive with the screen off during long on-site work

VCS FieldLink is an enterprise tool for VCS device support and does not collect personal data; location access is used only to identify the device's Wi-Fi network.

What’s new

Initial release of VCS FieldLink — secure remote support for VCS devices.