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About this app
Verbix is an enterprise mobile app for AI-powered voice and call analytics. Monitor conversations, track compliance, and improve agent performance—anytime, anywhere.
With Verbix, teams can review recorded calls, understand customer sentiment, and turn every interaction into clear, actionable insights for AI and human agents alike.
KEY FEATURES
• Dashboard overview
Real-time analytics for calls, duration, CSAT/NPS, sentiment, and keyword trends—filterable by AI data, human data, rule groups, and date ranges.
• Call recordings & transcription
Listen to calls, review transcripts by speaker, and jump to key moments in the conversation.
• Sentiment analysis
See positive, neutral, and negative sentiment for AI and human agents, plus sentiment trends over time.
• Keyword analysis
Discover what customers and agents say most often with keyword frequency charts and top-performed keyword lists.
• Compliance & quality
Review compliance checks, scores, and evidence against your operational and regulatory guidelines.
• AI intelligence
Use AI quick notes, smart notes, automated flags, topics, and extracted information to speed up coaching and QA.
• Agent performance
Compare AI vs human agents, track compliance and quality scores, and identify top and low performers.
• Profile & company settings
Manage your profile, extensions, and organization preferences in one place.
• Multi-language support
Use Verbix in your preferred language with a clean, modern interface for light and dark mode.
WHO IT’S FOR
Supervisors, QA teams, operations leaders, and contact-center managers who need fast visibility into call quality, compliance, and customer experience.
WHY VERBIX
• Faster reviews with AI summaries and flags
• Clear AI vs human performance comparison
• Better coaching with evidence-backed insights
• Mobile access to the analytics that matter most
Automate analysis. Improve every conversation.
Download Verbix and stay on top of call performance from your phone.
With Verbix, teams can review recorded calls, understand customer sentiment, and turn every interaction into clear, actionable insights for AI and human agents alike.
KEY FEATURES
• Dashboard overview
Real-time analytics for calls, duration, CSAT/NPS, sentiment, and keyword trends—filterable by AI data, human data, rule groups, and date ranges.
• Call recordings & transcription
Listen to calls, review transcripts by speaker, and jump to key moments in the conversation.
• Sentiment analysis
See positive, neutral, and negative sentiment for AI and human agents, plus sentiment trends over time.
• Keyword analysis
Discover what customers and agents say most often with keyword frequency charts and top-performed keyword lists.
• Compliance & quality
Review compliance checks, scores, and evidence against your operational and regulatory guidelines.
• AI intelligence
Use AI quick notes, smart notes, automated flags, topics, and extracted information to speed up coaching and QA.
• Agent performance
Compare AI vs human agents, track compliance and quality scores, and identify top and low performers.
• Profile & company settings
Manage your profile, extensions, and organization preferences in one place.
• Multi-language support
Use Verbix in your preferred language with a clean, modern interface for light and dark mode.
WHO IT’S FOR
Supervisors, QA teams, operations leaders, and contact-center managers who need fast visibility into call quality, compliance, and customer experience.
WHY VERBIX
• Faster reviews with AI summaries and flags
• Clear AI vs human performance comparison
• Better coaching with evidence-backed insights
• Mobile access to the analytics that matter most
Automate analysis. Improve every conversation.
Download Verbix and stay on top of call performance from your phone.
AI call analytics for sentiment, compliance, and agent performance insights.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
- Data is encrypted in transit
What’s new
Welcome to Verbix analytics on mobile.
• Dashboard with live metrics, charts, and filters (time range, rule group, AI vs human data)
• Agents — browse performance, filter by type/score, and open agent details with call history
• My Profile — photo, language, timezone, and date/time preferences
• Multi-language support and light/dark theme
Automate analysis. Improve every conversation.
• Dashboard with live metrics, charts, and filters (time range, rule group, AI vs human data)
• Agents — browse performance, filter by type/score, and open agent details with call history
• My Profile — photo, language, timezone, and date/time preferences
• Multi-language support and light/dark theme
Automate analysis. Improve every conversation.
Everyone
Learn moreApp support
About the developer
VARIANCE INFOTECH PRIVATE LIMITED
info@varianceinfotech.com
D-305, SARTHI FLAT, NR VISAT PETROL PUMP MOTERA ROAD, SABARMATI
Ahmedabad, Gujarat 380005
India
+91 63533 01813
