The customer Engineer instantly gets customer call logged ticket details assigned from the Call Center in the App.
Updates done in the Mobile App by Customer Engineer gets synced to CMS in real time.
Updated on
Oct 22, 2025
Business
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
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What’s new
Enhancements Includes : 1. Improved credential security by restricting concurrent logins and enabling SIM-based authentication. 2. Introduction of knowledge-based resolution suggestions using past data 3. Addition of ‘Major/Minor’ sub-categories for Thermal calls. 4. Optimization of Workbench with row and character limits. 5. Refined Field Part Ordering flow with updated UI for better usability. 6. Push notification when app in foreground. 7. Bug Fixes.