vGuest is an AI-powered guest communication platform that unifies WhatsApp, Facebook Messenger, Instagram, and forwarded calls into one inbox. It automatically handles 70%+ of guest requests from pet policies to parking availability enabling bookings at 2am without staff. The system manages the full guest journey: pre-arrival ID collection, real-time request routing during stays, and post-checkout review management with automatic flagging of unhappy guests before they leave negative reviews.