Vhi

Vhi Healthcare Mobile

About this app

Your Vhi Healthcare team are accessible through the app, making day-to-day health queries quick and seamless.

Whether you need to check the details of your plan or claim back an expense, you can do it easily from our app.
Whenever you need us, we’re there.

Current Features:

Snap & Send
Claim your everyday medical expenses, anytime, anywhere.

Am I Covered?
Chat directly with an Irish based advisor to have policy, benefits, and claims questions quickly answered.

Online Doctor
Face to face video consultations with experienced doctors, based in Ireland.

Parkrun
Get rewards for your parkrun with the Vhi parkrun rewards programme.

Symptom Checker
A feature that helps you find safe information so that you can make the best choices for your health.

My Policy
Keep track of your Vhi policy information at the touch of a button.

Medical
Book a health screening, speak to a nurse 24/7, and find your nearest Swiftcare clinic.

Download your Vhi Mobile Health Assistant today!

Important Information

You need to have an active Vhi policy to use this app. Feature availability depends on your policy coverage.

Log into the app using your registered email address and password. If you haven’t set up an account yet, register in the app using your policy number.

Vhi Healthcare DAC trading as Vhi Healthcare is regulated by the Central Bank of Ireland.

Ratings and reviews

The app is obviously poorly made. When signing in, all progress is reset if you switch to a different app, so you have to start over and wait for yet another SMS. It won't let you use a camera unless you give access to local media files. After creating claims, valuable info from photos is cropped away. I have to HOPE that they were actually uploaded in full without any cropping, because there's no way to confirm this.

You need to call them to register your phone number, otherwise you won't be able to access the app or web portal for the first time. This is a terrible user experience! Not to mention that the number provided is from outside Ireland. It's going to cost me a some money and business time calling them, just to register and use the system. Seriously?! In 2025? Come one!

lack of ability to view claim statements in the app, have to log into the app to log the claim and the web app to see if the claim was processed. the claim statement then doesn't show your receipt nor the what the claim was for, you only have the amount to reference and go trawling through receipts to find out what receipt was denied. long wait time to speak to anyone. With the amount customers have to pay VHi for insurance, i expect better IT and app infrastructure to support.

What’s new

This release includes:
- Updates to the Dental sales funnel to conform with new Consumer Protection Code (CPC) regulations
- Updates to the copy of both the Positive Minds and Midwife Support Service features respectively
- Minor bug fixes and amendments