![](https://play-lh.googleusercontent.com/a/ACg8ocLmSNU4ZFCNZUD7l-WaM_7K-sI2eYonKvonYe2NP_NTrQ79JA=s32-mo)
Norman Tyler
Tried 3 times to make a connection with the help center. Had a new phone, transferred everything over, but it still started me over, even though I was platinum. No one ever tried to contact me from the help center to give me the help I needed.
2 people found this review helpful
VideoPoker.com
March 27, 2024
Hello Norman. We are very sorry you have encountered this issue. In order for us to help, please open the app, click on the menu in the top right, choose HELP and click SUPPORT. There you can explain your issue and our team will be happy to look into it. We typically respond to all app support requests by email within 48 hours.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWJ7EBHXWHdEY7luXrJx2TsudJsljd2V1vPGPO2Ij7T3msjFzHX=s32)
Deb Jansen
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Love keno, but when playing the game in single view, my numbers just randomly disappear and reappear. It's a bit frustrating.
![](https://play-lh.googleusercontent.com/a/ACg8ocI3-v8X4S6X7NH4PwtnvtFy3xVIAX8ENSHg8CRBfTQJ5pp6cA=s32-mo)
Ina Schuster
I've downloaded and uninstalled this game multiple times. I've done so because I really like this game...when it works. I really don't know why it doesn't. It works when I first download it but that's it. It just stays on the title screen n stays frozen on that. It says my phone is compatible. I would really love to know what I can do.
VideoPoker.com
December 13, 2023
Hi Ina. We are very sorry you have encountered this issue. In order for us to help, please open the app, click on the menu in the top right, choose HELP and click SUPPORT. There you can explain your issue and our team will be happy to look into it. We typically respond to all app support requests by email within 48 hours.