
Jessica Kerns
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When I first downloaded the app, it was good. I could redeem offers and scan the barcode on the bill to collect points. Now, the bills (in restaurant) don't have barcodes, they have QR codes that don't scan, so it seems you can only get points when you order through the app. And when you try to get help (app support), you are ignored. As the closest VI is in another town from me, I never know when I will be there and would rather eat in, so now the app is pretty much useless.
3 people found this review helpful

Dave Mayer
Doesn't work at my local Village Inn! I tried to use the introductory $5 off coupon I got for installing the app. My local Village Inn in Federal Way, WA says they can't accept the coupon because they are a franchisee. I also can't earn points by scanning the bar code on my receipt. This is deceptive advertising. I'm deleting the app ASAP and I won't be back unless Village Inn makes this right.
4 people found this review helpful

Dawn Andrus
First time using app for takeout and first time eating here for a while. I enjoyed the ease of ordering on the app and I tipped 10%. Going in I wasn't greeted. I was surprised the order was done and on the table by the door. I thought it felt light so I checked in my car and they forgot my pie slice. I went back in and it took a minute to be helped. There was no sense of urgency or even an apology that it was forgotten. it seems good service is a thing of the past. Had to reheat food at home.
1 person found this review helpful