
Alan Alan
Terrible QC. The features look great until you realize that they don't actually work. Pausing access never worked right, even after working with tech support for a few weeks. All of the router management is through the app via cloud access. This is great, until the router loses connectivity to the vilo cloud and then you can't change any settings as there is no local access. The most recent firmware upgrade has blocked said connectivity, and I can't do anything with the network.
2 people found this review helpful

Edgar Angulo
Absolutely Frustrating! This thing does NOT work as intended, app showed me that there was a firmware update available but I couldn't apply it because the vilos were "offline" (even though all of them were online and working) tried restarting them to no avail, decided to delete the whole thing and restart and boy was that a nightmare!! 5 times tried connecting to the 1st one only to get hung up on the "adding Vilo to your account, this shouldn't take more than 30 seconds" which never happened.
1 person found this review helpful

Kris
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4-6-22 update: with tech support assistance, the system is running much better with less frequent dropping. The app itself is slow to load so I'm thankful it is working more efficiently. March 2022 When it works, it works great. That being said, there are days I have to reset the device multiple times a day for no rhyme or reason. App appears offline when the system is working and then when the system isn't working the app resets only work 50% of the time. It's a love hate relationship.
6 people found this review helpful