VinSolutions

VinSolutions by Cox Automotive

About this app

Never leave your customer's side by taking the full power and potential of VinSolutions everywhere you go.

The VinSolutions mobile app puts all activities and opportunities in the palm of your hand.

The latest VinSolutions mobile app brings a fresh, streamlined interface for managing various activities, allowing your team to focus on the customer anytime, anywhere.

Features:
• New appointment calendar view for users to view and manage upcoming sales appointments.
• New streamlined interface to manage and complete daily tasks more efficiently.
• See tasks and activities quickly with Salesperson and Manager dashboards.
• Stay in touch with customers and opportunities anytime, anywhere.
• Start showroom visits, create customer notes, appointments, leads and log customer calls – all in the palm of your hand.
• Receive push notifications for CRM alerts to stay on top of urgent tasks.
• Use your phone’s camera to quickly add customer and vehicle information.
• Search and filter through inventory from anywhere on the lot.
• New API framework for added speed and stability.

Ratings and reviews

Not great. Outdated, clunky interface. Here and on a PC. Lacking basic functionality: something as simple as attaching a pic or file to an email. DOESN'T EXIST. While doing that on a PC is no treat, it is impossible in the phone app. But don't worry, instead of fixing the problem you can PAY for a THIRD PARTY app to be able to send an email to a client from your phone. If dealers weren't so tied to to an investment in Cox...

I had been using the mobile version daily for past 5 years, hours on end. Pretty much live on it... now new update completely crashed out. System errors on every button, getting "null" notifications when looking inventory. customer searches timeout and crash the app. I've reinstalled it dozens of times, logged in out more times than I can count. This has pretty much ruined my ability to successfully do my job. Assume I'm not only one customer service is hours ahead on wait times.

There are lots of errors lately. Unable to push trades to Vauto. Many vehicle error messages pop up on customer's profiles that are difficult to clear. There is no way to switch leads between sales associates on the app (manager settings?). Can't combine customer files without losing data, such as driver's license pictures.

What’s new

Managers can now filter Dashboard lists:
-Leads: by state (New) and by source (Phone, Walk-In, Internet)
-Tasks: by type (Alerts, Replies, Follow Ups, Overdue, New Leads)
-Appointments: by status (Set, Confirmed, Completed, Missed, Cancelled)
-Activities: inbound or outbound, and by sales rep, including just your own
-Showroom: by visit activity, such as Manager Turnover, Write Ups, Trade Appraisals and Desked
Sold Log: by status (Pending Finance, On Order, Delivered)