My Virgin Media

Virgin Media

About this app

Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand.
You’ll be able to:
• Check your broadband, TV, home phone details
• View your latest bill, billing history and download them as PDFs
• Manage your Direct Debit details and make a payment
• Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
• Check order and appointment details easily
• Find your account number and area reference quickly
• Explore our latest offers

Need a helping hand?
Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.

Ratings and reviews

very poor, just updated the app and now have to verify my email. when I do the page shuts down and am not redirected into my app. I have had to try multiple times to get in both via the app and the website, neither are redirecting me into my account once I've verified my email. I'm trying to organise my updated box so need to get into my account!!!!!!

This app is awful. Every time I open it I have to verify my account AGAIN — even though I already did it multiple times. It sends me codes, I enter them, it logs me in for 10 seconds, then immediately asks me to verify again. I’ve verified my account more times than I can count, and still it freezes, throws errors, or just kicks me out.

awful awful awful. Just moved address and WiFi keeps switching off or everything just buffers. I can't access the app no more, even after uninstall and installing it back on. it just keeps sending me back to sign in page. am going to move to another broadband company. never had any issues till now and this has been going on for over a month. been told there is a reset button on the box but this does not work either.