Installed again as requested by text. Now when at home, instead of connecting to my own home hub with the strongest signal - it connects to the nearest hot-spot!! Which had a poor signal. Why? Have tried all settings to cure, so now disabled. Not happy.
I installed this app to let me access Virgin Wi-Fi on the go but it doesn't work. I spent approx 90 minutes on the phone to Virgin customer support, they couldn't sort out the issue and promised to phone me back. That was 4 days ago and I'm still awaiting the call. Rubbish app and poor customer support
Re-installed the app as advised, still won't connect to any hot spots - not even my home router when I'm stood next to it. I had to put in the router password just as I would like any other device Pointless app which will imminently be uninstalled
I've uninstalled it because the latest update was causing my smartphone to tell me my Virgin SIM was unrecognised once I had no WiFi signal. This ment I could not do the basics like phone or text someone unless I was near a strong Virgin hot spot☹️.
Beware if on PAYG. It does work but Virgin tech support told me that I had to be on a contract. Sneaky. Also, the app tells you to turn on your mobile data for 1st time connect. According to the help section if you are a broadband customer you only need WiFi for 1st time connect. I have wasted £4 of my credit doing this. Not happy. App should be clearer on this.
Like most of Virgin Media it's complete garbage. It's worked in the past now I can't connect to any. Even after resetting everything it goes through the setup successfully but hotspots always give authentication error. Its just broken.
We’ve resolved an issue where app users may have been unable to connect to our WiFi hotspots. If you haven’t recently done so, just set up again by --> opening the app's menu --> Settings --> Setup auto-connect and follow the simple steps. This should reconnect you to our hotspots again while you’re out and about. Your feedback helps us improve the app. If there’s anything we’ve missed or need assistance with: tap Help > Contact Us, or email: AppFeedback@virginmedia.co.uk.
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