Virgin Media Connect

Virgin Media

About this app

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs
• Check out installation guides
• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

I renewed my VM contract a week or two ago and since then the VM Connect app has stopped working, all I get is a message saying "can't find your hub". I've tried confirming the hub model (Hub 4) and password under Settings, I've tried uninstalling and reinstalling the app, I'v e even tried switching the hub off and back on again but nothing works. The Hub itself is working perfectly fine, there are no connection issues at all, but the app no longer pairs with it.

Doesn't work, oops waited 10 mins and it still doesn't work. Have to phone helpesk who are slow and unhelpful. I start the scan and it states it could take up to 60 seconds but after 10 secs it shows it can't be run try again in 10 mins. The learn mode indicates it may have trouble connecting to your cloud platforms. It has worked in the pass.

Everyone below is correct and the answers are missing the point. There is now no way to use this app without it wanting to "optimise" your experience - irrespective of whether you have made changes like splitting SSIDs (I haven't, btw). So to use the app you now have to "optimise" every time which involves changing your WiFi password - with the knock on that every device then needs updating. Or you could not use it, which is where I'm at. Isn't even worth the 1 star required to post a review.

What's new

This update offers a new view of our planetarium, bug fixes and improvements to loading speed. We’ve also resolved an issue some customers were having with Homescan, where they weren’t offered a solution to their coverage issue.

Give it a go!