Virgin Media Connect

Virgin Media

About this app

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs
• Check out installation guides
• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

Update: Reply from VM Connect is wrong. You "cannot" pause/remove devices from accessing the Hub 3.0. You can only view the devices you DO have and want connected. How do you disconnect devices old and/or no longer used from the WiFi? This app is useless. You pause devices and a couple of days later, you find that their connection has resumed without you doing it. And, you can't completely remove devices you no longer have and/or own. So, the point and existence of this app is completely lost.

I can't belive how many times it can't find the hub/Wi-Fi pod. You would think an organisation like Virgin would produce something that works. The hub 5 & Wi-Fi hub is a vast improvement on the old hub but the app is still rubbish, also when something goes wrong, like the Wi-Fi pod becomes disconnected and needs to be removed and added again, the app is useless, it takes ages to get it working again and the app software isn't helpful. Takes several attempts to get it working.

Useless. sees my hub and booster, but when I click in to manage them, it can't connect to my hub. Help section is somehow even less than useless. edit- thank you for the response, but it's not in modem mode, and nothing has been changed. The app recognises both the hub, and the booster, I can see them in the app (I imagine it wouldn't do this if it was in modem mode).When I go to click into either of them, it suddenly decides it can't connect.

What’s new

• Refreshed look & feel of the Home tab and widgets
• Bug fixes and stability improvements
• Hub 5 users: You’ll now receive Smart Security notifications when new devices join your home WiFi network, and when you activate/deactivate Smart Security