Virgin Media Connect

Virgin Media

About this app

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs
• Check out installation guides
• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

Further edit: Ive been trying to connect to the wifi router and all i get is a message saying that the app has stopped working because there is a bug. It suggests checking for an update.... the update was clearly the issue!! Virgin need to develop a proper app!!! awful app, but only way to control things. Edit: The developer response is unhelpful, just like the FAQs The issue is how the app connects to the 360 box and the WiFi box. It takes too long, it's unstable and temperamental.

Absolute rubbish The concept is fabulous as a parent of teenage children but it just doesn't work in practice. I have 'paused' their devices connection to the internet only to find I am later unable to reconnect them as there's 'issues' with this feature! This 'issue' happens repeatedly - you should fix it or get rid of the app as it causes more problems than it solves when devices are rendered useless!!

Will only allow control whilst connected via WiFi in the house itself. I have not been able to find a way to connect to the Home WiFi via this app whilst away from home, like I can with my WiFi doorbell. This extra way to connect to the HOME wifi would allow MORE control and an easier way to identify the devices connected and which ones (ie the kids devices) when we need their fullest of attention.

What's new

Here's what's new in this version:

• Bug fixes and performance improvements