Virgin Media Connect

Virgin Media

About this app

Take control of your WiFi

Get your broadband up and running

Our handy step-by-step guides will help you install new Hubs, and Virgin TV boxes.

Run a super-intelligent WiFi home scan

It’s our new-and-improved two-step speed test powered by SamKnows. First, it guides you around your home, room by room, to check WiFi performance in each one. Then, it tests your broadband speed to make sure there are no network issues. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. If the scan finds any areas without Superstrong WiFi, we’ll suggest ways to improve it – with our WiFi Pods*, for example. Sorted!

Manage WiFi Pods

Got a WiFi Pod? With the Connect app, you can check out how all your Pods are doing – see their signal strength, which devices are connected to each one, get troubleshooting tips, rename them and much more.

Pause WiFi to your devices

See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime.

Chat to us, live

Not found what you need in our FAQs? You can talk to us directly for tech support – just head to the FAQs section of the app to find this feature and say hello. We’re on live chat from 8am to 10pm, 7 days a week.

Plus loads more useful stuff that helps keep you connected and make the most of your Virgin Media broadband.

What you need:
A device running Android 8 or above
AND
Be a Virgin Media customer with a Hub 3, 4 or 5.
AND/OR
Be a Virgin Mobile customer with a valid Virgin Mobile SIM in their device

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

Distinctly average is the best I can describe it. A recent update allowed me to see the hub and WiFi pods separately so I know what is connected to what, this was a positive step. But the app. is so unreliable I don't know if I can trust it. For the past week or so it hasn't even recognized the pods and is now telling me nothing is connected to my network at all when clearly everything is...a message pops up saying 'something's gone wrong our side' (or similar). For me it's not fit for purpose.

It used to be mostly stable and usable, now it is mostly useless. As I write this, I am sat next to the hub, which the app cannot see. The hub is working fine, my phone is connected to it, my gaming PC, a smart tv and three Alexas too and all working perfectly. I could reinstall the app, restart my phone, restart the hub, wait for it to finally come back online and then try again, but who has the time and next time I want to use it, it will still just tell me it can't see the hub...

Although better than the old app, this version is far from perfect. It tells me that my and my wife's mobiles are not connected to wifi, when quite clearly they are. The same goes for our tablets and one TV360 box. The wifi scan results are puzzling too. The Speedtest app shows a speed of 30-50 mbps in our living room but this app says 7 or 8, that is when I can get the app to show my phone as connected! How can the results be so different? This app needs a lot more work to make it reliable.