
A Google user
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It will log you out from time to time and not let you log back in. When that happens I have to uninstall the app and reinstall the app, then it works fine. I've now hit 10 breweries and was never given a survey to take for my free shirt when I hit 8. There is no spot on the app (or website) to contact customer support to help remedy the problem.
2 people found this review helpful
Experience Grand Rapids
January 11, 2019
Hi Amber-
Sorry to hear that you're still experiencing issues. If you tap on "Current Level" within the passport, it should open up the survey that you can fill out to redeem your prize. If this doesn't work, please email us at visitapps@simpleviewinc.com and we can send you the link through there. Thanks for your continued loyalty!

A Google user
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Worst app ever. My fiance has the apple version and has had no issues. My version won't let me check in at several breweries. Installed and uninstalled app and it deleted half of my check ins. Wish we could stick with the paper passports. This app isnt even worth trying to use.
1 person found this review helpful
Experience Grand Rapids
November 16, 2018
Hi there!
We're sorry to hear that you're having problems with the app. We'd like to help make things right. Can you email us with the username you signed up with at
visitapps@simpleviewinc? We will look into it and make sure you're credited the check-ins you've earned. Thanks!

A Google user
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Well, it would be nice if I could consistently check-in and not click on the GPS check-in button 100x just for it not to work. And then after I get my 8 check-ins, I conveniently can't get my t-shirt. Thought this would be awesome but sadly mistaken.
Experience Grand Rapids
December 6, 2018
Hi Chandler,
Sorry to hear that you're having some issues with checking in. We're actually working on a fix for this so stay tuned! If you click on your current level, you should be redirected to the survey to redeem your t-shirt.
Thanks for the support!