Visonic-Go

Visonic LTD

About this app

Control and monitor your Tyco alarm security system anywhere, anytime. Whether you're at home, at work on a business trip or on vacation this app lets you control and monitor your alarm system locally and remotely.

With this app, you can:

- Arm & Disarm the alarm system
- View dashboard
- View status of various system devices
- Enroll, remove and bypass system devices
- View system alarms, alerts and troubles
- View history of events with video verification
- View protected premises via PIR cameras
- View alarm video from PIR cameras
- Get push notifications from alarm system
- Enable customized sounds in push notification
- Enroll keyfob functionality
- Assigning partitions to keyfob
- App screens customization
- User alias and PIN codes support
- PGM support
- Partitions support
- Panel date and time configuration
- Wi-Fi client mode configuration (for PM360, PM365)
- Installer access control

Parameters for CMS customers:

- Host Address: the interactive IP address or DNS name provided by security service provider or monitoring station
- Panel ID: a unique specifier, typically the panel serial number provided my security service provider or monitoring station
- User Code: the user's own panel's code

Parameters for self-monitoring customers:

- Host Address: visonic.tycomonitor.com
- Panel ID: your panel ID located on back side of your panel
- User Code: your user code

Ratings and reviews

The problem i am facing is that the Visonic Go mobile app disconnects from my account after some minutes of non-usage (and i need to "TAP TO CONNECT"). Then i need to send an SMS message again to connect like CONNECT;AAAA;CS-1;SEQ-4038; This is not efficient. How can the app remain connected to my account at all times please? I could not find a setting for this.

The app is great and worked well for me, not my husband. It seemed to work only well with one phone. I then lost my phone and now neither of us have it working and we paid more to have the app working. I've emailed support twice to no avail and there is no phone number on their site. Frustrated as my electrician can't fix an issue with the app!

Very limited. Poor GUI. Given the technology available today I'd expect it to have more features like one click 'zone' activation. It's such a convoluted process to exclude certain sensors. I also have to wait for the panel to connect each time I log in. The biometric identification is pointless as you still have to enter the PIN

What’s new

New features:
- Added PGM outputs as action for Home Automation
- Added ability to define time delay for Home Automation
- Automation enhancements for DualPath panels

Bug Fixes:
- Fixed alarm activation when partition is not selected
- Fixed inability to disarm system after activating alarm for particular partitions
- Home automation buttons don't work on BLE320 panels