VisualSupport.app

SRM Systems, LLC

About this app

VisualSupport makes getting technical help simple. When you're on the phone with your support technician, they'll give you a short session code or a QR code. Enter it in the app and your live screen is shared directly with them, so they can see exactly what you see and walk you to a fix.

No account. No sign-up. No complicated setup. You only connect when you choose to, for a single support session, and you can stop sharing at any time with one tap.

KEY FEATURES

Live screen sharing
Share your phone screen in real time so your technician can watch you navigate and point you in the right direction. Leave the app running, switch to another app, or lock your phone, and they'll keep seeing your screen until you stop.

Join in seconds
Type the code your technician gives you, or tap scan to read their QR code. That's it, you're connected.

Share photos and files
Some sessions ask for a photo or a file instead of your screen. Take a new photo, pick one from your library, or send a document straight to your technician.

Always in control
Sharing only starts when you tap to begin, and a clear "live" indicator shows when you're sharing. Stop whenever you want. Nothing leaves your device in the background without your action.

Private by design
Sessions are short lived and tied to the code your technician gave you. When the session ends, the connection ends.

Made to match your provider
If your support company uses VisualSupport, the app can display their logo, name, and colors, so it feels like a natural part of the help you're already getting.

HOW IT WORKS
1. Get a session code or QR code from your technician.
2. Open VisualSupport and enter the code, or scan the QR.
3. Choose to share your screen, a photo, or a file.
4. Your technician sees what you share and helps you in real time.
5. Tap stop when you're done.

VisualSupport is the fastest way to show your support team exactly what's happening on your device, so you spend less time explaining and more time getting help.

What’s new

- Minor bug fixes and UI improvements