
Adam Parrish
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Have had the app for a month, card for a week. It took a month to get the physical card. After having the card declined at a grocery store, it has been a problem every since, customer service says the card is unlocked, card is not, declined everywhere, have to try the card 3 times at any transaction point, it may work, it may not. And once it does work, the account becomes locked. Overall has been an absolutely terrible experience.
9 people found this review helpful

Kaped _
About Average/Something Changed...I was attempting to login to my account, but I couldn't because they apparently changed companies? It would've been great customer service communication if I (and other surprised customers) would have been contacted and made aware of this significant change. Especially when it's in regards to financial matters, it doesn't inspire trust or confidence in a company when such a drastic change is being made and you don't give customers a heads-up. 🤔
1 person found this review helpful

Cara
Not at all happy or pleased with this strange, sketchy company. Like several other reviewers have attested to, I too had my account canceled with no explanation. This happened to occur right after I had paid my $600 balance in full. Nope 🙅‍♀️ absolutely no communication as to why this was the action that they were choosing to take with my not even six months old account. I got this card to try and repair my credit, but now having a closed by card insurer on my report does the exact opposite!!
3 people found this review helpful
Vive Financial
June 30, 2025
We regret that you had a bad experience, we would like to research the details of your complaint further but cannot find an account associated with the information provided here. Please reach out to 877-486-3442 with the details of your account so that we can investigate