VBot

vpmedia

About this app

VBot is a multi-functional virtual PBX solution that helps businesses transform digitally in a comprehensive way. Reduce over 50% voice charges with optimized technology on the network and mobile SIP. No more investment in expensive hard switchboard systems, no maintenance and upgrade costs.
Unlimited number of simultaneous calls:
- The number of concurrent calls depends on the number of member accounts.
- Unlimited number of additional member accounts.
Diversity of numbers:
- Use mobile numbers, fixed numbers, and switchboard numbers (1900, 1800) as hotlines.
- Support to integrate Voice brand name.
- Add multiple hotline numbers on one switchboard.
Interactive Automated Response (IVR):
- Easily set up PBX script on VBot manager.
- System of phone keys to branch out the needs of customers.
- Replace the operator to communicate with customers outside working hours.
Call management:
- Call recording.
- Record call history.
- Detailed statistics, export report file according to custom time.
- Manage instant calls: Answer calls, Win calls, Hang up calls.
- Transfer calls outside the mobile number.
- Add members to an ongoing call to make a group conversation.
Auto call (Auto call):
- Create and make automatic calls to customer lists to advertise, introduce products, events, ...
- Easily manage, monitor and statistics the performance of generated calls.
Calling and texting are completely free and have no geo-location restrictions.
Manage customers with mini CRM:
- Enter and manage customer information, the information can be customized according to your needs.
- Customer information will be fully displayed when there is an incoming call to help you easily take care of customers.
Human Resource Management:
- Create storage tasks, task reminders for members.
- Listen back to the call to evaluate the quality.
- Detailed call statistics, call charge management by each member.
- Export report file by member.