4.9
7.7K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water. You can now manage your bottled water delivery service anytime, anywhere. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats. You can also check out our assortment of coffee, tea, and hot chocolate. Have all your favorite beverages delivered right to your door!


Manage your account like a boss!

Key Features:

* Edit deliveries, add extra delivery, add delivery notes
* View past deliveries or update your recurring delivery
* Add or remove products to recurring or one-time orders
* Manage your billing details, view past invoices, order history
* Make payments, update payment methods, and opt-in for autopay
* Manage multiple accounts and update personal information
* Request equipment service like dispenser cleaning
* Explore our varied products selection and our newest promos & offers
* Create a wish list or even mark the products you like as Favorites
* Contact our customer care team right from the app via email or phone


Some of our tasting brands across the U.S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).
Updated on
May 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.9
7.37K reviews
Lane Simmons
April 9, 2024
Using this My Water app for my Crystal Rock Water deliveries is extremely convenient and very easy to use. You can change frequency of deliveries, how much you'd like delivered particularly if you know you have a party coming up and also, you can find all your favorites! I would give 5 overall stars but have been having several items that I love unavailable or backordered FYI. Water continues to be my overall primary reason for deliveries.
1 person found this review helpful
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Water.com - DS Services Of America - Cott Corp
April 9, 2024
Thank you for watering us with love, Lane! We're so glad to receive the positive feedback! 🥰 If you require any assistance regarding unavailable products, please do not hesitate to contact us at social@primowater.com.
Joseph Newman
May 3, 2022
This app update is on the money. It is easy to use and is complete in all necessary areas. I can easily order water and other products, cancel delivery, pay bill's, view invoices, make contact and other necessary account activities. I am very pleased with the functionality of the app. It not only works well but is attractive. Great job on the update.
54 people found this review helpful
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Water.com - DS Services Of America - Cott Corp
May 3, 2022
Wow, thank you for watering us with love we are delighted to hear that you are enjoying the app updates! We very much appreciate your 5-star review!!! If there is anything we can do for you, just let us know by emailing social@primowater.com! -Deb H
Skift
July 12, 2020
UPDATE: Though new features were added, there is still a lot of improvements needed. First and foremost, ease of use. When creating an app, you should follow the rule of three - a customer should be able to get to any screen within three clicks. Additionally, when you arrive at a screen, you should be able to back out and initialize previous screen. This doesn't happen with a few screens. Add to Order is one example. When you back up, it takes you to the home screen, not view scheduled order.
122 people found this review helpful
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Water.com - DS Services Of America - Cott Corp
July 8, 2020
Thank you for providing your feedback on enhancements for our mobile app. We are always looking for ways to deliver a better experience and have added your notes to the development list. We will continue to release new functionality and look forward to better servicing you as we move forward.

What's new

Now offering a Spanish translation experience in our mobile app. Just select Spanish in the language options