My Water+

Primo Brands Corporation

About this app

Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water. You can now manage your bottled water delivery service anytime, anywhere. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats. You can also check out our assortment of coffee, tea, and hot chocolate. Have all your favorite beverages delivered right to your door!


Manage your account like a boss!

Key Features:

* Edit deliveries, add extra delivery, add delivery notes
* View past deliveries or update your recurring delivery
* Add or remove products to recurring or one-time orders
* Manage your billing details, view past invoices, order history
* Make payments, update payment methods, and opt-in for autopay
* Manage multiple accounts and update personal information
* Request equipment service like dispenser cleaning
* Explore our varied products selection and our newest promos & offers
* Create a wish list or even mark the products you like as Favorites
* Contact our customer care team right from the app via email or phone


Some of our great tasting brands across the U.S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).

Ratings and reviews

I am very disappointed with the customer service. I recently signed up and they misspelled my email (honest mistake). However after 3 (30+min) phone calls and an unanswered email that I sent through the website I am still unable to register to use the app or even create an online account. I wouldn't think it would be difficult to correct this but they apparently do not have the answer. I am told wait 24 hours for it to reset! I also did notice get the $50 credit they advertise.

the water is great. but here in my large city the delivery service has been inconsistent at times and frustrating. there seems to be no coordination with the main office of Primo water and those who deliver the water. I've asked countless times for them to correct this problem. all in all I would recommend the water and the delivery service because in the end it's worth it.

App seems ok. Delivery service, so far very poor. Month and a half for them to correct account. Original delivery was supposed to be 4 bottles. Only delivered 2, but account showed I had 4. Still haven't received the other two from first order, over a month later (despite being assured the correction on three separate occasions). Seriously doubt if this service will actually be worth it. Will try again tomorrow for a fourth time...

What’s new

Bug fixes and performance improvements