My Water+

Primo Brands Corporation

About this app

Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water. You can now manage your bottled water delivery service anytime, anywhere. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats. You can also check out our assortment of coffee, tea, and hot chocolate. Have all your favorite beverages delivered right to your door!


Manage your account like a boss!

Key Features:

* Edit deliveries, add extra delivery, add delivery notes
* View past deliveries or update your recurring delivery
* Add or remove products to recurring or one-time orders
* Manage your billing details, view past invoices, order history
* Make payments, update payment methods, and opt-in for autopay
* Manage multiple accounts and update personal information
* Request equipment service like dispenser cleaning
* Explore our varied products selection and our newest promos & offers
* Create a wish list or even mark the products you like as Favorites
* Contact our customer care team right from the app via email or phone


Some of our great tasting brands across the U.S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).

Ratings and reviews

Disaster. After more than 2 years with little to no issue, I'm beginning to wonder if this is another company recently purchased by private equity and is being stripped for parts. Deliveries aren't showing up, despite the automated notifications still being sent to me the day before and the day of the delivery, saying to be ready by having my empties placed outside. Support has been completely unresponsive. I will likely be cancelling soon unless something drastic happens to improve things.

locked out. trying to reset account. not receiving the password rest email after several attempts. beyond frustrated.... this app has worked without issues for a long time. but has been giving my many issues the last few months after a credit card was changed on the account. my delivery driver is awesome. having issues with the app since may 2026. I can not log in. I can not change password. does send email to change password. there is no email in my spam folder. ridiculous... it use to work

used for 3 years. 1st experience was bad but cust service fixed it. Issue with billing, again. if you like to be able to plan, this is not the service provider for you. things can and do get messed up. What the app shows is not what is going to happen on your delivery, necessarily. I will say the reps on the phone are kind. But the system itself just seems odd. not less expensive than just buying at the store. And the convenience is negated by having to watch the bills for issues.

What’s new

Bug fixes and performance improvements