
Marissa Brickey
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This is the worst app and the worst bank. So many times have I been given inaccurate balances in my account, or there are issues with them and not allowing payments to process and not doing a damn thing about it. I've lost 600 dollars today because these people don't want to do their job. 100% I'd go with a different bank entirely. It's not worth it.
3 people found this review helpful
WashingtonTrustBank
May 23, 2024
We appreciate your feedback and are sorry to see that your experience has fallen short. App balances should remain up-to-date or otherwise display a timestamp indicating when they last synced. If you haven’t done so already, please consider calling our Priority Service team to share further details.

jeff Whipple
As far as online banking goes, my experience with the app would make me inclined to believe that it is designed to be made simple for even the mentally challenged among us. There's always room for improvement in all things, but with this they hit the 10-ring...so sayeth my humble opinion.

Tom Hargreaves
This new app is more difficult to use than the old. Running balances are not shown in the dashboard transactions list. I discovered that running balance is only shown in the transaction list for the specific account. They show Bank Balance that includes funds that are being held-until-cleared and aren't available yet, and there is no display of Bank Balance together with Available Balance to make the distinction clear as there was in the old app.
3 people found this review helpful