GuestApp

Duve

About this app

The Guest App is exclusive to guests invited to the app by their hotel. You will not be able to use the app if you did not receive an invitation to download it.

The Guest App allows you to open your hotel room door and access your room with a click of a button. Using the app you can view all of your reservation details, chat with the hotel and gain easy access to hotel services. You will also be able to discover additional activities in the hotel area, book transportation, and invite additional guests to the app. The Guest-App will auto-translate all hotel communication to your native language.

Ratings and reviews

Terrible UX and UI. Some buttons overlay the phone's status bar (hour, battery...), the most basic info is super hidden or non-exiting like: you need to enable your Bluetooth, the number of your room is on the section address (huh why not room number???), statuses aren't explained (key requested, what to expect next?). The go back button in my case is over the hour and I can't use it. I need to force close the app every time I want to go back. Terrible. At least, it works. The door opened.

Its 18th November 2025 and im getting the same error as those before me... "congratulations, you are almost ready! Return to the previous screen and click ⚡️activate". Unfortunately i have no way to do that. Fortunately my partner has an iPhone on which the App works just fine. Lucky that i didnt book the room as you need the app to unlock the door/lift etc.

Couldn't open the application after installation, it just showed "almost there, go back to the previous screen", but it was first launch. Literally because of this application couldn't get access to my apartments during the trip. Please fix this problem.

What’s new

Fix a crash in Android 14 in when using Salto Locks