Ioannis Strategos
I have tried, on and off, for the past 9 months to get this app to work. Whenever I punch in my credentials, it says "Setup incomplete. Something went wrong during registration. Please try again." I have no avenue in the app to report this for assistance, and it means my banking either entirely takes place on computer instead of on my phone.
Jen Duncan
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New App is terrible. The transfers have a significant lag time, you can't transfer to the cent to pay off a Westerra credit card bill completely, and the new layout is difficult to navigate. It looks like this App is from 10 years ago rather than "new and improved". Update: Transfers can now be made to the cent. Unfortunately the app freezes at least 50% of the time I login. After 20 years as a member, I'm seriously considering switching all my accounts to USAA....their app works.
32 people found this review helpful
Westerra Credit Union
November 14, 2022
Hi Jen, thank you for your feedback. If you're still having issues with the app, please email us a description and any screenshots with the errors or issues you're having at Email@WesterraCU.com for assistance. Thank you
Eric Johnson
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Your session forces log off after a minute within the app. I am unable to fully review my transactions without being forced off. In addition, not all of my transactions are being fully decript in where it took place. Not happy with update at all. Quite frustrating for costumers when it comes to dealing with personal finances, you would expect there to be some functionality, especially when it comes to reviewing bills, simple transactions, etc... The livelihood of easy banking feels compromised.
6 people found this review helpful
Westerra Credit Union
November 14, 2022
Hi Eric, thank you for your feedback. If you're still having issues with the app, please email us a description of what you were trying to do or the error you're getting at Email@WesterraCU.com, so that our team can troubleshoot it. Thank you