WhatsApp Business

WhatsApp LLC

About this app

WhatsApp Business from Meta

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.

If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.

In addition to the features available in WhatsApp Messenger, WhatsApp Business includes:

• BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information — like your website, location, or contact information.

• BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate when you're away or Greeting message to send your customers an introductory message when they first message you.

• LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the “Call me” option to receive the code over a phone call.

• RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.

• WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.

WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.

*Data charges may apply. Contact your provider for details.

Note: once you restore chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. If you would like to go back, we recommend that you copy the WhatsApp Messenger backup on your phone to your computer before you start using WhatsApp Business.

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We're always excited to hear from you! If you have any feedback, questions, or concerns, please email us at:


[e-mail]


or follow us on twitter:


http://twitter.com/WhatsApp
@WhatsApp
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Ratings and reviews

I had an extremely frustrating experience with your service. Despite sending numerous emails, I did not receive a single reply. I've been unable to connect my mobile to WhatsApp, and neither SMS nor call OTP verification is working, although I can receive other messages and calls without issue. This seems to be a common issue based on reviews, and I'm disappointed with the lack of response from your customer support team. It's concerning that negative reviews are being ignored.

Great App! As a humble request: Please consider to add some features: Charging for a temporary item (so no need to add to the catalogue) - this for example if a client asks for a special request. You can add that amount to the order with a note or title for what it is. Second: to add a note to the payment request that shows without the client needing to press 'proceed to payment' as the note dissapears after they have clicked on it once and need to ask for it again. Thank you

I appreciate its extensive features aimed at business growth. The interface is user-friendly, and the functionalities are impressive, though I've yet to explore them fully. However, the advertisement payment model presents a dilemma. While it offers varied ad opportunities across platforms like Facebook and Instagram, the effectiveness and costs can vary significantly by region and currency. My experience with the ads has been lackluster, making me question their value.

What's new

• Navigation of the app has changed with tabs at the bottom. Tap the tabs at the bottom of the screen to access Chats, Updates, Communities and Calls
• Screen sharing during video calls now supports sharing audio too


These features will roll out over the coming weeks. Thanks for using WhatsApp!