Mugg & Bean

Famous Brands Management Company (Pty) Ltd

About this app

GET MORE WITH THE MUGG & BEAN LOYALTY APP
1. Earn reward Beans & spend them any time
2. Link your bank card to make quick, safe & contactless payments
3. Order ahead & collect conveniently
4. Get your Coffee Subscription & save

Ratings and reviews

The morning I tried to order ahead over the app at a Mugg and Bean on the go. The app does not load the On The Go locations and I was unable to place an order, despite having data and full network. I then went to the Mugg & Bean on the go shop and tried to pay with my rewards. The app took all my rewards and subsequently did not authorise a payment for a coffee at the till. The rewards, to begin with suck, and once I use the rewards it does not even work.

App looks great, but using subscriptions is a headache. Somewhere between the App, the system connecting the M&B's kiosks, and their untrained staff, I have had to pay for more coffees than I managed to use my subsriptions credits for. As it is, my subscription expired with credits left which I couldn't use. Staff (at 3 different M&Bs) were never interested in assisting, and when I complained to M&B headquarters, their answer was: "We hope you won't have the problem again".

After the latest update I cannot use my loyalty points to pay. And now all my loyalty point are gone! This has been a very negative experience! 😕

What’s new

We update Mugg & Bean Loyalty App as often as possible to make it faster, reliable and easy to use.

In this version, we've implemented several performance and user experience improvements to ensure that M&B runs smoothly on your device.