Mugg & Bean

Famous Brands Management Company (Pty) Ltd

About this app

GET MORE WITH THE MUGG & BEAN LOYALTY APP
1. Earn reward Beans & spend them any time
2. Link your bank card to make quick, safe & contactless payments
3. Order ahead & collect conveniently
4. Get your Coffee Subscription & save

Ratings and reviews

I have enjoyed using the app until last month when I tried subscriptions. I purchased two subscriptions, but my app never allowed me to redeem any of the coffees. I've called M&B, sent emails, and looked for help through the help button In the app. I have received the same email 4 times explaining when I purchased the subscriptions, when they expire, and a link to a video showing how to redeem the coffees. No help with my complaint that MY APP WON'T LET ME REDEEM THE COFFEES.

Utterly disgusted with everything that is Mugg & Bean currently. If the restaurant I want to order at, don't have what I want in stock, say so in the app. Don't let me know after the order was payed for. And a refund after after 7 days, you are quick to take the payment, but not giving the money back. No M&B will see me.

App didn't add my manual tip amount when I paid. Did a second transaction to pay the tip, app didn't accept my manual entry again. So I ended up paying the full price for the order twice, had to do a third tap & go payment just to get the waitress a tip. Phoned customer support, was asked to send an email, did so, got nothing, not even auto reply. Waited 2 weeks, emailed again, still nothing. I won't easily be using the app again, because it seems like it's just a convenient way to scam people.

What’s new

We update Mugg & Bean Loyalty App as often as possible to make it faster, reliable and easy to use.

In this version, we've implemented several performance and user experience improvements to ensure that M&B runs smoothly on your device.