ION

I-ON

About this app

ION APP for Retail customers
1. Account and profile management
2. billing and invoice management
3. Account renewal monthly
4. upgrade account with new plans
5. notifications, alerts and offers.
6. Online renewal
7. Customer support and online support
8. Wallet and add money to account
9. Booster plan - speed booster and volume boosters
10. Account and password management
11. Secure account management

Ratings and reviews

Service is very bad. Recently they have changed the account number. Even if recharged before expiry date. Account shows inactive. So I sent out mail to customer care with all the screenshots and details, no response at all.

Not just this app, there services are also extremely bad. I register at least one complain in almost every month. And without solving it they change the status of the ticket as "Resolved". So that they can show there higher persons that they worked when they actually didn't. And they don't re-issue the same complain again. And if the issue is around 5pm then just forget about it , not at any cost it will be resolved on the same day no matter how urgently.

Hopeless! It asks user id and password to sign in but the last plan details are not available. While renewing the subscription, plan name does not give clarity on how much data usage is allowed per day. You need to mention it in detail. At the time of renewal it asks for billing name and address. Why the hell I need to enter it when it should automatically come as I have logged in. The invoice is not getting downloaded. Overall you need to improve a lot..

What’s new

UX/UI Fix
Launched New Logo