Faye Travel Insurance

61 reviews
Content rating
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About this app

What if travel insurance did more than wait for something to go wrong - what if it helped things go right?

Faye does just that, delivering person-first, proactive, industry-leading coverage and care that protects your entire trip. Get covered in as little as 60 seconds with a custom, comprehensive plan that covers your trip, your stuff, your health, and even your pet.

Named one of the best travel insurance companies by The Wall Street Journal, the Faye travel insurance app goes the distance to redefine how you’re looked after when you’re on the road, providing:
• The ability to insure your entire trip in as little as 60 seconds
• Real-time trip monitoring and alerts (on things like flight changes and delays)
• Emergency medical help with quick access to a nearby ER or pharmacy, as well as the ability to book a telemedicine appointment
• Helpful widgets for local weather, currency conversions, local app recommendations and playlists to rock out to for every stage of your adventure
• Customer experience specialists available 24/7 to provide proactive problem-solving and support when you need it most - anytime, anywhere, 365 days a year - even on weekends and holidays (yes, real humans!)
• A digital, easy-to-use claim filing process (just upload your documents to the app)
• Quick reimbursements on approved claims and common travel snafus, done digitally to the Faye Wallet, a secure digital payments card given to every Faye user
• Built by avid travelers and insurance experts who believe that travel insurance can be more than a forgettable add-on but a must-have advantage, Faye helps keep you safe, informed and inspired to roam confidently.

We’re easy to get in touch with around the clock - chat with us in-app or email us at support@withfaye.com

What we cover
Pretty much everything and anything related to your travel well-being.

Your trip: If your trip gets delayed, interrupted or if you have to cancel, we'll be there to make it as stress-free as possible. You can even add on the ability to cancel for any reason.
Your health: We cover emergency medical expenses you have during your trip, including ones related to COVID-19. Even if it means flying you home.
Your stuff: Phone or laptop gets stolen? Bags are delayed or damaged? We’ll help ya' out. Even with that favorite t-shirt of yours.

We also provide valuable add-ons that may be relevant to your trip: Pet care, Rental car care, Vacation rental damage protection, Extreme sports, Cancel for any reason and more.

Legal jargon
Terms of Service: https://www.withfaye.com/terms-of-use/
Privacy Policy: https://www.withfaye.com/privacy-policy/
Disclosures: https://www.withfaye.com/additional-disclosures/

Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067.
Updated on
Jun 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

60 reviews
Steve Meyer
April 27, 2024
Thankfully we haven't had to actually use the insurance, but I'm having less and less faith with each trip we buy insurance for - based on the glitchy app and lack of concern from their chat on the app. Past trips cannot be removed from the app. Past (or changed) flights added to the app cannot be deleted. Messages to chat attempt to post twice every time. As this entire travel insurance company (and their response) is based on the app, this concerns me.
1 person found this review helpful
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Zenner, Inc.
May 15, 2024
Steve, We are really sorry to hear this was your experience. Rest assured that this feedback was passed on to our team to ensure that we improve and that a scenario like this does not occur in the future. If there is anything more you’d like to share, don’t hesitate to email my team at support@withfaye.com or call us +1-833-240-7056.
Emma Jaworski
April 30, 2024
Well I wanted to purchase insurance for my upcoming trip.... and cant. Because every time i punch all the trip info it and it gets to the purchase screen, its just half loaded with a spinning circle and never loads. Tried on wifi, off wifi (on data), closing out and going back in, etc. So yeah, kinda hard to purchase insurance if the app wont work. Update: raised from 1 star to 3 cuz i was able to buy it on my laptop and then when i logged into the app, my whole policy was there and functional
1 person found this review helpful
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Zenner, Inc.
May 15, 2024
Thanks for sharing this with us, Emma. Honest feedback from travelers like yourself only helps us improve. We’d love to hear any suggestions or more feedback you have about your in-app purchasing experience. Please send your feedback to our team at support@withfaye.com.
Cindy Rinehart
August 7, 2023
Such amazing insurance, I’ll definitely buy it again! My husband and I just got back from a wonderful European summer adventure and we couldn’t be happier that we chose Faye. From start to finish it was the best vacation and experience with them. Before the trip, I needed to adjust the trip cost, so I chatted with them in the app and they quickly made the necessary adjustments. I was confident that if something went wrong they would be there to help. We’ll definitely be traveling with Faye again
10 people found this review helpful
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Zenner, Inc.
August 15, 2023
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Cindy. Thanks for bringing us along for the journey.

What's new

Bug fixes and performance improvements.