
A Google user
Like other people are reporting the app constantly alerts to 24 hours offline. So if you have 7 traps, like me, that's 7 notifications a day that the trap is offline, when it's not. Checking in the app shows it's connecting every day. It looks like this started from a new update a month or so ago. It also appears it just needs an extra few minutes. The devices check in every 24-25 hours so after the notification it checks in within the hour. Fix it, I'll fix the star rating.
13 people found this review helpful

Mike Jacobsen
I purchased 2 traps over 2 years ago. The traps work flawlessly, 14 verified kills with #1, And 21 verified kills with the other (I live in the country surrounded by fields). The app is complete garbage. Notifications are spotty, initial connections after Wifi router changes are problematic as stated in other reviews. It's very exciting when the app works and notifies me to empty my trap! In the cases that it doesn't, the work around is to go by the smell of rotting mouse corpse.
6 people found this review helpful
We're sorry to hear you're not receiving notifications accurately! Please contact us directly at 855-584-2867 for assistance, we're happy to help.

Jakub Hyzyk
Had this trap working for a while, but my wifi name and password changed and so I had to go through the setup fresh. Now, it gets as far as successfully connecting to the trap's wifi, and then hangs at 'something went wrong'. There's no meaningful troubleshooting info out there, so after two hours or trying random things, I'm done with it. Avoid at all costs, I got less than 6 months use out of it.
9 people found this review helpful
Woodstream
November 22, 2022
We are sorry to hear about this unusual experience and would like to help you get your trap back up and running! Please give us a call directly at 855-584-2867 for assistance. We're happy to help!