MY XPDC CS

Xentra Platform Digital Cargo

About this app

XPDC CS helps XPDC customer service teams handle conversations from MY XPDC and WhatsApp in one workspace.

Admins and agents can monitor messages, reply to customers, and view conversation information through the application.

KEY FEATURES
- Inbox to view and manage customer conversations.
- New message indicators and notifications to help teams follow conversations.
- Message reply and attachment handling features supported.
- Preview images, documents, PDFs, spreadsheets, audio, videos and links directly in the app.
- Customer details and conversation channel information.
- Assignment of conversations to agents.
- WhatsApp voice calls on conversations that support and have obtained permission.
- Light and dark display options.

XPDC CS is shown to XPDC admins and agents. Sign in using the work account provided by the organization. Channel and feature availability may depend on your account configuration.

What’s new

Rilis Tahap Awal Aplikasi Live Chat CS dengan Customer.