Xtime Mobile

Xtime

About this app

• Customer Messaging allows dealership staff to respond quickly, streamlining interactions with customers.

• DealerChat expedites work in progress by facilitating communications with internal employees.

• Mobile Inspect allows technicians to complete multipoint inspections from anywhere. Users can take photos, videos, and audio clips of inspected vehicles and attach to the recommended services. Vehicle history is available with each and every vehicle inspection.

• Users will receive push notifications on their mobile device when Xtime alerts are triggered for events such as new customer messages or new RO assignments.

Xtime Mobile App can be downloaded for free, but does require a monthly subscription and signed license agreement. If you log into the app and do not see any data, please verify with management that you have a license agreement to use the app. If you are an existing Xtime user and would like to utilize this app, please contact your Xtime sales representative.

Ratings and reviews

This app is terrible, between constant bugs, and glitches. sometimes it's works great, most of the time it doesn't work at all. I'm required at work to unload media, and most of the time that's where the app fails. It either fails to upload, or if your screen sleeps during an upload it's stops and freezes, then fails. Honestly it's probably the worst professional app I have ever used.

I had very few issues for months when coworkers were having issues much more frequently than I was. One day, it updated, and now I can't even log in or get the app to load more than the log in and have it spinning the loading icon at me. Quit updating the app when it is working fine, AFAIK it's an app for work and business, it doesn't need to be perfect, just usable to get the job done.

Videos do not upload at all for Android phones (other techs with Android have the same issue). Pictures can be uploaded fine. Zoom feature for taking pictures does not work at all. The picture taken reverts back to 1.0 magnification. This app basically takes some of the workload off of Service Advisors/Writers and pushes it onto the Technician. Technician to customer transparency is a good idea and it does help in that aspect. They updated the app (05/13/25) and now Androids can upload videos.

What’s new

Performance enhancements, bug fixes and improvements.