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You need to realize not everybody drives. I do not have a drivers license, but it is a valid and current state ID, but it doesn't pass your document check.. This is a terrible issue that you need to quickly reconcile. I have run into this problem with some other platforms such as Cobinhood, Robinhood and a couple others, and they ALL responded, rectified the issue and APPROVED my ID card within 48 hours. I hope you so the same, or understand you are not reaching a large portion of the general population that would only help to sustain your business as well as failing at your very reason for existing. It's a completely legal, current and accepted form of ID.. get with it and I'll update my review. Otherwise... you are USELESS! Thank you, and please do better.. fast. *Update* I added a star because the support team was at least quick to respond. Though after a couple hours of correspondence, sending screenshots, etc., ... the conclusion was they don't accept a valid state id card yet, because they don't accept a valid state id card yet. ! Doh! If state id's are soon accepted, I will definitely add more stars and give a better review reflecting the usefulness. Currently still useless.
16 people found this review helpful
Hey Todd, Thanks for the feedback. We only support ID documents we can verify are genuine. However, we'll be adding more forms of ID in the future. Drop us a quick email to email@example.com and we'll add this to the list! Thanks, The Yoti Team.
Review team was unable to correctly identify a clear shot of an actual driver's licence, rejecting with the reason that they don't accept photocopies or screenshots. Upon using the "Retry" option and successfully uploading new images, their status indicator did not update and still shows the original (incorrect) message from the original uploaded images. Thus, this service/app seems to be in an unreliable state, despite the Pi team's reliance on it for identity verification.
46 people found this review helpful
Hi, thanks for leaving your feedback! To allow us to help you further, please send us a message via firstname.lastname@example.org with some more information and we'll be more than happy to assist. Thanks! ^M
Tried this app on both pixel 6 and pixel 7. I had to use this app for security clearance for Vero screening. This app fails to scan my passport and I get the same error on two different phones. Also, the photo of id took forever as it defaults to using the torch... What a terrible app. Would have given up sooner if I wasn't forced to use it!
Hi, we apologize for the inconvenience you experienced with our app. We understand your frustration and would like to offer a solution. Please try reinstalling the app, ensuring that you have a stable internet connection and providing good lighting during the scanning process. If the issue still persists then reach out support at email@example.com^MP