Caffè Nero

Neal Street Technologies Limited

About this app

The Caffè Nero app is the quickest route to your morning coffee and means you’ll never lose your loyalty card again! Link your debit or credit card for secure and speedy payment, enjoy watching your stamps build on your digital loyalty card, plus earn exclusive rewards along the way.

Scan the QR code in the app and the rest happens automatically… apart from your coffee, which our Baristas will handcraft just the way you like it, as usual.

You can also find your nearest store with our in-app location finder.

Ratings and reviews

useless, won't accept any form of payment I try edit: I've now had it accept payment methods at times! Unfortunately, it usually doesn't find any stores (the stores do exist and are open) and won't let you simply select the same Caffe Nero you've ordered from previously. So it's usually still unusable and highly frustrating. Why have an app if it's going to be this bad?

Needs some work. I tried to use the app this morning to make a purchase, found my credit card was expired without the ability to update it until I removed the old card. I guess the app doesn't check the expiration date or the code when checking for duplicates! Finally figured out how to remove the card. Tried adding the new card, and now I'm locked out from doing that because I tried too many times previously. Caffe Nero loses my business for today at least! Fix the app please.

Very disappointed to discover completely out of the blue that when you use the meerkat discount (25%) you do not get a stamp when buying a drink. Apparently it was a bug they have fixed despite years of it working no problem. I doubt I will be buying drinks there again.

What’s new

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app, or send your thoughts to [e-mail].