Zapptax - Shop Tax-Free

Zapptax

About this app

More than 120.000 users trust Zapptax to get their VAT refunds for purchases in France, Belgium, and Spain. Here's why...

ADVANTAGES

Reliability: Zapptax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017.

Usable everywhere: You can use Zapptax for tax-free shopping at ANY shop in France, Belgium and Spain, whether in-store or online.

No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind!

Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork.

Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...)

Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems.

HOW DOES IT WORK?

It’s simple!

Step 1: Download the app for free and complete your profile.

Step 2: Fill in the dates of your stay in the European Union.

Step 3: When shopping, ask the merchant for a “VAT invoice made out to Zapptax”. Photograph your invoices and upload them to the app or forward them by email to [e-mail].

Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases.

Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France and DIVA in Spain) or by presenting your passport to a customs agent in Belgium.

And that’s all! Zapptax will process your refund and pay you using the method of your choice.

Ratings and reviews

Getting a tax refund has never been made easier! The instructions are always very well detailed and the feedback if something needs to be adjusted is very specific. They even go above and beyond to provide solutions to large stores not always providing an invoice at the register. They inform you of how you can get your invoice on their website on a few clicks! The team is always responsive and friendly. Used since 2021, my 7th trip and it always gets better. Love it !!

Really an excellent and extremely practical way to do a tax refund! Zapptax team was always quickly available to answer to any questions throughout my trip to France. The refund was done within 24 hours from my return flight. If you are exporting food products I would suggest you only try a refund if the amount is really worth it, as I had a long discussion at CDG airport with customs as they stated food products cannot be refunded (when in fact it can!). Thanks to the cooperation of Zapptax team the problem shall be solved. As for the app itself, it would be nice to be able to label our invoices ourselves as we get quickly lost within all the names that don't really correspond to the product name itself. Also, on my phone the function to take a photo of the invoice directly from the Zapptax app wasn't working. Yet, the app and my first experience using it for the first time still worth a 5 star rating for sure!

App works well, functionality wise. However it's been nearly 4 and a half months since since we left Europe and I am still yet to receive a refund. I occasionally see what I can get out of customer service but always get robotic copy and pasted responses. Seems like they're capital dried up and they're now struggling to meet demand. Be cautious if you use this service in the warm 6 months of the year!

What’s new

Say hello to the new Zapptax: fresh looks, same great service!