ZappTax - Shop Tax-Free

192 reviews
Content rating
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About this app

ZappTax is the first digital tax refund application approved by the tax authorities in France, Belgium, and Spain. We've been operating since 2017.

More than 80.000 users trust ZappTax to get their VAT refunds for purchases in France, Belgium, and Spain. Here's why...


Reliability: ZappTax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017.

Usable everywhere: You can use ZappTax for tax-free shopping at ANY shop in France, Belgium and Spain, whether in-store or online.

No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind!

Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork.

Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...)

Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems.


It’s simple!

Step 1: Download the app for free and complete your profile.

Step 2: Fill in the dates of your stay in the European Union.

Step 3: When shopping, ask the merchant for a “VAT invoice made out to ZappTax”. Photograph your invoices and upload them to the app or forward them by email to

Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases.

Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France and DIVA in Spain) or by presenting your passport to a customs agent in Belgium.

And that’s all! ZappTax will process your refund and pay you using the method of your choice.
Updated on
Jan 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

188 reviews
Kyle Barton
October 26, 2023
App works well, functionality wise. However it's been nearly 4 and a half months since since we left Europe and I am still yet to receive a refund. I occasionally see what I can get out of customer service but always get robotic copy and pasted responses. Seems like they're capital dried up and they're now struggling to meet demand. Be cautious if you use this service in the warm 6 months of the year!
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October 26, 2023
Hello Kyle, sorry for the exceptionally long waiting times, indeed we had a long wait for our VAT credits refunds from administration. Your refund is currently being processed. Please also note that we are no robots and a human is always answering you. Have a nice day ZappTax
Diane Wauters
December 27, 2023
Excellent idea and team. Definitely removing a big hassle if you have to do it yourself. Very responsive team. Very good communication always keeping you posted of status along the way. Highly recommend.
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Rob Watson
October 30, 2023
Three months after my holiday I am stil waiting. French customs are blamed but this is not the experience I was led to believe that I would receive. How do I tell whether French customs have reimbursed and Zapptax are just holding my money. Cannot. 114 days now and no refund. Zapptax emailed to say that they have not had funds from the French authorities since April and they are trying to borrow money to pay people's. Update 4 months after holiday I received full refund of tax.
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September 11, 2023
Dear Rob, Again, we apologize for the delay in processing your tax refund. We are still very dependent on the irregular processing times of the tax authorities. This is also very frustrating for us and we are working on ways to improve the process. Thank you for your patience and understanding. Sincerely, ZappTax Team

What's new

• New: Get a €20 reward for each friend who gets a tax refund with ZappTax after creating an account with your referral code.
Go to the app now to start to invite your friends!
• Bug fixes and performance improvements.