Zebra Services Agent

Zebra Technologies

About this app

Zebra Services Agent (ZSA) is an all-in-one enterprise utility designed to maximize the performance, uptime, and life cycle of your Zebra mobile computers, tablets, and supported Android hardware . ZSA consolidates critical system utilities into a single, light footprint, background-managed client to keep your frontline workforce productive and connected .
Designed to integrate seamlessly with your Enterprise Mobility Management (EMM) or MDM software, ZSA runs silently to monitor hardware health, provide predictive battery analytics, and safeguard your enterprise assets .
Key Features & Modules:
🔋 VIQF Smart Battery Health
Get real-time, on-device alerts when batteries require replacement. ZSA works alongside your VisibilityIQ Foresight (VIQF) and Proactive Battery Replacement (PBR) subscriptions to flag batteries with less than 30 days of Remaining Useful Life (RUL), preventing unexpected power-loss mid-shift .

🛠️ On-Device Hardware Diagnostics
Easily run comprehensive hardware diagnostics locally on your device. Frontline workers or helpdesk representatives can quickly trigger scheduled or on-demand tests to analyze screen display, touch response, audio, system storage, and active network connectivity .

📉 Real-Time Drop Detection
Using the on-device accelerometer sensor, ZSA instantly registers severe physical drops . Real-time alerts prompt users to run quick diagnostic tests immediately following a critical drop to catch hidden internal damages and speed up recovery workflows .

🌐 Cross-Platform Data Collection
ZSA extends its data-gathering features beyond Zebra endpoints. Businesses with mixed fleets can collect and upload basic battery state, device health, and app-usage telemetry from supported third-party Android devices .

⚙️ Centralized Enterprise Configuration
IT Administrators can remotely configure and schedule diagnostic parameters, alert thresholds, and notification formats using managed configurations through popular EMM providers (SOTI, AirWatch, 42Gears) .

Prerequisites for Use:
A Zebra or supported Android enterprise device running Android 10 or above .

Zebra Data Service (ZDS) active and enabled on the device .

An active Zebra VisibilityIQ Foresight or Proactive Battery Replacement service subscription for complete cloud battery reporting .

What’s new

Diagnostic Tool
Drop Detection
Enhanced alerting mechanisms for Battery and Drop Detection
Expanded Support for Non-Zebra Devices
Configuration Capabilities for Zebra Applications
Advanced Device Management Features
Expansion of Diagnostic Tool
Enhanced Alerting Mechanism for Battery and Drop Detection
Improved Admin Configurability
Extended Android support to A16