
Nick G
I really wish you could sort your players on the mobile app, at the moment they are sorted in order of when they were added to your pool. Doesn't really make sens when you only want to see your top10, it's not in order. I appreciate that the mobile version seems to be more up to date than the website, but still lacks basic functionality. Sometimes when you go in Match, it brings you to the games 2 days ago. Those are my only suggestions, I don't think it'll be too much to do. Thanks for all!
1 person found this review helpful
PoolExpert.com
November 15, 2021
Hi Nick, first, thanks so much for taking out the time to write this review and send us your feedback and suggestions, this is very appreciated. I've forwarded your suggestions to our developers and we will see if we can bring those improvements in a next version of the app. Thanks again!

A Google user
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Yesterday I wrote an extremely provocative review. Part of it was due to fact that I thought my pool admin had already paid for the season and that despite that fact, I still had to pay to use the app. This was mistake on my part and I apologize. However, there are other practices used by PoolExpert that I am vehemently against but unfortunately I cannot go into all the details in under 500 characters. Overall the app works as intended but it's not fantastic. I believe this score is fairer.
2 people found this review helpful
PoolExpert.com
October 3, 2019
Charles-Éric, we appreciate your updated review. We understand the misunderstanding and accept your apologies. Our answer was rude too and we apologize for that. We work hard to make this app as good as we can and we would be happy to discuss further with you offline, please contact us at support@poolexpert.com to continue the conversation.

Mathieu “MrTradesLayer” Gelinas
Longtime user account deactivation For Adds I’ve been a paying customer since 2010, purchasing the pool draft kit every year for over a decade. Recently, my account was deactivated because my computer blocked ads. I was shocked, as we’ve been loyal and consistent in payments. What's make me most sick was the lack of consideration for longtime customers. Instead of addressing the issue respectfully, the support response was dismissive and abrupt, leaving us like numbers after 15+ loyalty
3 people found this review helpful
PoolExpert.com
March 3, 2026
Mathieu, your message to our customer support was disrespectful and we do not tolerate any aggressivity toward our service and our staff. Our plans are priced based on showing advertising or not. You had the choice to pick the plan you prefer. We can also work with you to change the plan or help you show the ads if you liked. Please be respectful.