Medallia Concierge

Medallia, Inc.

About this app

Everyone is messaging; your business should, too.
The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.
By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more.
Features include:
• Create, view, receive, and reply to 2-way conversations in real-time
• Seamlessly personalized messaging with templates and custom fields
• Make your team more efficient with AI-driven messaging automation
• Enhance and scale insights across all business units
• Easily manage conversations with conversation filtering
• Create important internal notes in any conversation
• Toggle between multiple accounts and services
The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard, and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices.

About Medallia Concierge
Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

Ratings and reviews

WORST APP EVER!!! I can't even see the new messages in the app, only in my notifications bar. It constantly crashes and kicks me out, and sometimes doesn't let me log in back in. I have deleted and reinstalled this app so many damn times for it to still not work. Definitely searching for better options!

Works great on the web browser, works great on the iPad, Android experience is awful. It frequently will stop displaying any messages (except in notifications), and must be logged out of and back in. You cannot login with google as you can with other experiences. And occasionally the app must be reinstalled in order to function.

Slow to open and slow to load. Refreshing has to be done manually, most of the time. Notifications don't work and your login information is forgotten every week, or so. Servers are also slow to respond and occasionally do not work, for a few minutes - usually when you most need it.

What's new

We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes.