Ziply Fiber

Ziply Fiber

About this app

Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps.

*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login

 

The App allows you a growing set of options for self-service, including:

• View & pay bill

• Set up/manage automatic payments

• Compare past bills

• Appointments/Service: View, reschedule or cancel

• View pending orders and track progress

• Upgrade service speed without a phone call (and, in some cases, without new equipment)

• Chat with live agents

• Update profile information, add users, or link additional Ziply Fiber service accounts

• See top troubleshooting solutions

• Get notified when Fiber is available at your address

 

*Coming soon: self-service troubleshooting tools and live outage notifications

 

As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.

 

MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.

Ratings and reviews

I have had issues with this app from the start. Trouble loading so often I have to restart the app since the refresh button doesn't seem to work. The app won't run speed tests. I know I have an older router, but that's because the tech told me the newer ones at the time were actually having a lot of issues. It's probably time for a new router, but the service is poor anyways. The price goes up, but dsl is all that is available despite the highly advertised fiber with high speeds. Not recommended

An app like this is mostly useless UNTIL you have an outage. then you need useful information. unfortunately this app doesn't give it to you. if you go to the support tab it enter the first 10 digits of your account number. but WHERE? Not in app! This is necessary to know if the outage is system-wide or just me. Should be able to: - search an outage - if system, status. - updated with times: reported, investigated, repairs in progress. Your customers want to know what is going on.

It worked great for me first week. Now it does nothing. It won't run any speed tests. It shows I was billed on July 26, but shows zero balance. It won't allow me to set up autopay. It sends me a notice I'm limited to a speed test because I may not have their router. Which they setup. It doesn't show what devices are connected. A technician came out and everything seems to be working. He showed me how to do a speed check through a browser. If I have to do that why have the app. Ziply fix your app

What’s new

Minor fixes and enhancements