Zorachat Live Agent

ZoraChat

About this app

Zorachat brings AI-powered customer support, sales assistance and human conversations into one place.

Connect your website, WhatsApp Business, Facebook Messenger and Instagram, then manage customer conversations from a unified inbox. Your AI assistant can respond instantly using your business knowledge, recommend products, capture leads and help customers take the next step even when your team is unavailable.

When a conversation needs a person, Zorachat makes the handoff simple. Get notified, take over the chat from your phone and return the conversation to AI when you are done.

WHAT YOU CAN DO WITH ZORACHAT

• Manage conversations from your website and connected Meta channels in one inbox
• Let your AI assistant answer questions using your approved business knowledge
• Receive push notifications when customers need attention
• Take over conversations and reply as a human agent
• Return chats to AI after resolving the customer’s request
• Capture and manage customer leads
• View customer details and conversation history
• Search and filter conversations to find what matters quickly
• Track activity, performance and AI credit usage
• Collaborate with your team without replying over one another

BUILT FOR SUPPORT AND SALES

Zorachat is more than a chatbot. It helps customers get answers, discover products and move closer to buying. Use it to handle common questions, product enquiries, pricing requests, booking or quotation interest, and other high-intent conversations.

HUMAN HELP AT THE RIGHT MOMENT

AI handles routine conversations while your team focuses on the moments that need judgment, empathy or action. When an agent takes over, the conversation is clearly assigned so other team members know who is handling it.

TRAINED ON YOUR BUSINESS

Give your assistant knowledge from your website, pages, posts, products, documents and custom information. This helps it deliver answers that are relevant to your business instead of generic responses.

SELL ACROSS CHANNELS

Show customers products during conversations and guide them towards checkout. Zorachat supports commerce-focused interactions across your website, WhatsApp, Facebook and Instagram.

LEADS AND CUSTOMER CONTEXT

Capture useful contact details when appropriate and keep the conversation context your team needs for follow-up. Review lead information and past messages without switching between multiple tools.

Whether you run an online store, service business, startup or growing support team, Zorachat helps you respond faster, organize conversations and combine always-on AI with real human support.

Download Zorachat and stay connected to every customer conversation, wherever business happens.

What’s new

A refreshed Zorachat Live Agent experience is here!

• Manage website, WhatsApp, Facebook and Instagram conversations in one inbox
• Search and filter conversations faster
• Capture and manage customer leads
• View performance insights and AI credit usage
• Control your availability and auto-away settings
• Enjoy improved performance, stability and usability