MSP Suite Client

ZPQV, INC.

About this app

Empower your clients with a seamless and intuitive mobile experience. This app is designed to streamline client engagement by offering a unified platform to:
• View Service Status: Instantly check the status of subscribed or active services, helping clients stay informed and confident in service delivery.
• Submit Support Requests: Clients can raise support tickets directly from their mobile device with clear categorization and priority options, reducing response time and improving issue resolution.
• Track Ticket Progress: From submission to resolution, clients can follow the lifecycle of each support request. Real-time updates, status changes, and history logs ensure transparency.
• Communicate with Technicians: Built-in chat and comment features allow for direct interaction with assigned technicians, fostering quick clarifications and collaborative troubleshooting.
• Access the Knowledge Base: Integrated self-service tools offer helpful articles, FAQs, and step-by-step guides, reducing the need for ticket generation and accelerating onboarding.

This app is ideal for managed service providers, B2B SaaS platforms, or support-driven enterprises seeking to enhance client satisfaction, reduce support overhead, and provide instant access to essential service insights.