Zuku App

Wananchi Group

About this app

The official Zuku Customer App puts your entire Zuku account in your pocket. Manage your Fibre, Satellite TV, and streaming services from one place — no need to visit a shop or call the contact centre.

Whether you're topping up your subscription, upgrading your package, or catching up on the latest shows and movies on demand, everything you need is a tap away.

What you can do

• Pay your Fibre or Satellite TV bill instantly and securely
• Subscribe to Zuku's streaming and Video-on-Demand packages
• Watch a curated catalogue of movies, series and live channels on your phone
• View and download your invoices and payment history
• Browse available packages and switch or upgrade in a few taps
• See your current subscription, expiry date, and remaining balance at a glance
• Request a service shift when you're moving to a new address
• Chat directly with a Zuku support agent from inside the app
• Manage multiple household profiles under one account, each with its own watchlist and favourites
• Get real-time notifications about payments, service changes and outages
• Sign in securely with your phone number and a one-time SMS code

Built for every Zuku customer

From single-plan Fibre users to households with Fibre, DTH and streaming bundled together, the app adapts to what you have. All your services live under one login, with clear separation so you always know what you're looking at.

Streaming and Video on Demand

Turn any phone or tablet into a second screen. Pick a streaming package that fits your budget, add it to your existing Zuku plan, and start watching straight away — no separate app, no separate account. Pick up where you left off across devices, save titles to a personal watchlist, and let each profile in your household keep its own viewing history.

Support when you need it

Skip the phone queue. Open a chat inside the app and speak with a real Zuku agent about billing, connectivity, upgrades or anything else. Your conversation history stays saved so you don't have to explain your issue twice.

Your account, your data, secure

Login uses one-time SMS verification. Payment flows go through Zuku's authorised payment gateways — the app never stores your card details.

Zuku is a Wananchi Group brand, serving customers across Kenya, Uganda and Tanzania.