ZunoPilot

mTouch Labs Pvt Ltd

About this app

ZunoPilot helps businesses manage customer conversations, respond to enquiries, collaborate with team members, and manage leads from a mobile device.

Built for small businesses that sell and support over chat: restaurants,
clinics, salons, retailers, agencies and service providers.


ONE INBOX FOR THE WHOLE TEAM

• Every customer conversation in one place, updating live as messages arrive
• Assign a chat to a teammate so two people never answer the same customer
• Internal notes only your team can see, kept alongside the conversation
• Quick replies for the questions you answer every day
• Reply to a specific message with a quote, exactly like your customers expect
• Voice typing, so you can dictate a reply instead of thumbing it out
• Search across conversations by name, number or message


AN AI ASSISTANT YOU STAY IN CONTROL OF

• The assistant answers common questions automatically, around the clock
• Pause automation on any single chat the moment you want to step in yourself
• Resume it again with one tap when the conversation is done
• See at a glance which replies came from the bot and which from your team


LEADS THAT DO NOT GET LOST

• Capture a lead straight from the chat you are already in
• Move it through your pipeline: New, Contacted, Qualified, Won, Lost
• Filter by everyone, yours, unassigned, or follow-ups that are now due
• Owners, values and sources on every lead


ORDERS AND CATALOGUE

• Build an order from your catalogue without leaving the app
• Move it along: Accepted, Preparing, Ready, Out for Delivery, Delivered
• Filter by today, yesterday, the last 7 days, or everything
• A dashboard showing new orders, orders in progress, deliveries and revenue


CUSTOMERS AND LISTS

• Every person who has messaged you, with tags and full profiles
• Group customers into audience lists you build and maintain yourself
• Block a contact from the conversation when you need to


SUPPORT TICKETS

• Raise a ticket from a conversation in a couple of taps
• Priorities from low to urgent, linked back to the chat it came from
• Replies on the ticket reach the customer in the same thread


BUILT FOR HOW MESSAGING ACTUALLY WORKS

• Push notifications the moment a customer writes, so nothing waits
• The app understands the 24-hour messaging window and tells you plainly when
it has closed, instead of letting a message fail
• Sign in with your phone number and a one-time code — no password to forget

Questions or feedback: [e-mail]

What’s new

First release of ZunoPilot for mobile.

• Shared team inbox with live updates and push notifications
• AI assistant with per-conversation control
• Leads pipeline, orders, catalogue and customer lists
• Support tickets raised straight from a chat
• Dark mode throughout