zuppdesk

Zuppdesk

About this app

Zuppdesk is the agent app: it brings your company's call center to your mobile phone.

ANSWER FROM ANYWHERE
All your conversations in one list, with filters for open, pending, and resolved, search, and pinned conversations at the top. Swipe to resolve or transfer without opening the call.

QUEUE BY TEAM
See what's waiting for assignment, grouped by team, and take the call with a gesture. Transfer to another agent or team, return to the bot, exit the call, or resolve—all directly from the conversation.

FULL CONVERSATIONS
Send text, recorded audio with one tap, photos, videos, documents, location, and contact cards. React, reply, edit, delete, and pin messages. Search within the conversation and view media in full screen.

FASTER WITH READY-MADE RESPONSES AND AI
Send quick replies via shortcut and ask for an AI-suggested response when you need a starting point.

TEAMWORK
Chat with colleagues and team channels in the internal chat, without leaving the app and without mixing it with customer service.

CONTACTS AND HISTORY
View, create, and edit contacts, organize by tags, and see the entire service history of each person before responding.

YOUR DAY IN NUMBERS
Track resolved service requests, average CSAT, open conversations, and messages exchanged during the period.

SLA IN SIGHT
Each conversation shows the response time and alerts you when the deadline is approaching.

MADE FOR MOBILE
Push notifications with distinct sounds for new tickets and new messages, biometric login, light and dark themes, and local cache for the app to open instantly even with a poor connection.

Zuppdesk Mobile is the application for agents with a Zuppdesk account. You need to be logged into a company already registered on the platform to use the app.

What’s new

Zuppdesk chegou ao celular. Atenda de qualquer lugar:

• Conversas de WhatsApp e Telegram em tempo real
• Fila por time: pegue, transfira ou resolva com um gesto
• Áudio, fotos, vídeos, documentos, localização e contatos
• Reações, respostas rápidas e sugestão de resposta com IA
• Chat interno com a equipe
• Contatos, tags e histórico de atendimentos
• Meu Dia: resolvidos, CSAT e SLA sempre à vista
• Notificações, Face ID/digital e tema claro ou escuro