Zylinc One

Zylinc

About this app

Zylinc One brings colleague presence, contact center services and communication tools together in one mobile app.
Designed for Zylinc Cloud users, the app gives employees, agents and assistance users access to essential information and services wherever they work.

Key Features
• Access contact center services and queue information
• View colleague presence and availability in real time
• Search colleagues and access contact information
• Manage your availability and agent status
• Receive notifications and important updates
• Configure call forwarding and Do Not Disturb settings
• Access assistance functionality based on your role and permissions


Available functionality is based on your organization's Zylinc Cloud setup and assigned user licenses.

This app will replace old Novous and Navigator.

What’s new

- Transfer to a colleague no longer fails or locks up the Transfer button
- Wrap-up modal after a transfer can be closed again
- Reason codes can be de-selected
- Multiple reason codes can be submitted
- Extend is disabled after the one allowed extension
- Closed queues shown as disabled
- Bell notification timestamps in local time, not UTC
- Signing out now ends the agent session correctly
- Call forwarding and remote office save correctly
- Features disabled in the backend are hidden in the UI