
Aniket Pawar
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I am unable to download my Torrent Power electricity bill from the app. Every time I try to download the bill, the app shows this error: “Error downloading file: PlatformException(invalid_format_type, Can't handle the provided file type., null, null)” I have already reinstalled the app many times and granted all required permissions, but the problem still persists. So Please fix this issue as soon as possible..
10 people found this review helpful
Torrent Power
January 17, 2026
Thank you for your feedback regarding mobile App. It's regrettable that the experience didn't meet expectations. We would like the opportunity to talk and investigate your feedback further. Please send us details at connect.ahd@torrentpower.com with the subject line "Mobile App Feedback". We will be glad to resolve your issue. - Team Connect.

Ojas Mengde
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can no longer pay bills, it returns the service number is not valid. have used this service number for years to pay via the app and website. fix asap EDIT : Customer care response is rather prompt and efficient. Solved. review rating changed. Fix : Apparently after the recent update instead of the Consumer/ Service number, we need to use the BP number for payment.

sachin joshi
To Support, The recent app update is a significant downgrade. I am reporting four major issues that were not present in the previous version: Login Issues: I am forced to log in every time the app is opened. Missing Status: Power failure complaints no longer show if work is in progress. No Notifications: SMS alerts for outages and resolution times have stopped. Payment Failures: The billing section fails to load, preventing any payments. Please fix these regressions immediately as the app.
12 people found this review helpful
Torrent Power
January 7, 2026
We sincerely regret for the inconvenience caused to you. Please try login into the mobile app now. Please contact us at connect.ahd@torrentpower.com with the subject line "Mobile App Feedback" in case you face any problem. We will certainly resolve it. - Team Connect.