![](https://play-lh.googleusercontent.com/a/ACg8ocJKzKP-iyUNT1hUElFMC7EzDIAx_AvDmnQfpFlSbj0qoFm7ag=s32-mo)
Vit Libal
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The app keeps saying there was a new fingerprint entered (and disables the fingerprints) while there was no attempt to enter any fingerprint. I think that it is a bug and it makes me feeling uncomfortable - if there are bugs, how secure it can be? It also does not help that the bank dismissed my concerns, saying that observed incidents somehow prove app's security. Such BS! Obviously, they have no idea what they are talking about... I am going to file a complaint. No doubt about that.
3 people found this review helpful
Komerční banka, a.s.
April 7, 2023
Co máte na mysli kompromitací? Asi že by se někdo fyzicky dostal k Vašemu telefonu a zkoušel se přihlásit? Pokud ano, pak by to naopak důvěru mělo posílit. Jako pravděpodobnější ale vidíme problém se čtením otisku, ale nevadí. Kdyby došlo k blokaci otisku, stále budete vyzván k zadání hesla.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
it wouldn't allow me to finish activation. it switched between 2 messages telling me I have no internet connection and that I've input wrong data... and this is when I'm creating a password and the klic is already activated. I clicked back and now can't finish the activation cos I don't have the ID and SMS code as on my computer it finished the process and now is asking for my password to log in. which the app wouldn't let me create.
5 people found this review helpful
Komerční banka, a.s.
August 7, 2019
Please call us on our technical support line on (+420) 955 551 556 and we will try to help you to resolve this issue ,-)
![](https://play-lh.googleusercontent.com/a/ACg8ocJ4g0_-XrMXlquSXxMTjvYra65oYv5-GZOG3iB_mjlz4Tn-cA=s32-mo)
Michal Ambroz
When it works it kinda does what it is supposed to do, but I was already facing couple of issues in 7 days using it: - roll-on was painfull, on the branch it was first not possible to reach the system for 1h, then during entering the activation it was complaining about missing internet connection (which was working browsing the KB site) during entering a pin, and I had to gave up activation of the fingerprint because it was not working - next day after roll-on somebody asked me over phone to identify over KB klic, but his name and autenticity was not even displayed on the screen, so it was not possible to tell whether it is KB accountant or some vishing - now I needed to migrate to another phone, activation code worked, but the process got stucked unfinished again due to "missing internet connection" nonesense during pin entry (I was at home on strong wifi, everything else was working at that time) App is now unauthenticated on the old phone, but not working on the new phone and activation key can't be entered twice
2 people found this review helpful
Komerční banka, a.s.
February 2, 2022
Thank you for you information. The issue with "missing internet connection" during the activation is currently under the investgation (looks like some sort of bug). It will be fixed in another update. We are sorry about that and thank you for your comprehension.