Latest update on a Samsung galaxy s20, android 11: Can't localize gps, it doesn't recognize the location and I can't do it manually. Sometimes the button that allows me to localize the bike, it disappear. Can't get pictures cause it takes time to access the camera. App super slow compared to the previous version which was fast and simple but mostly, working.
9 people found this review helpful
November 19, 2021
Hi Leonardo, we are sorry for the trouble, please try to update the application to the newest version and please check if you have allowed access to location data in the phone settings for the Rekola application. Alternatively, do not hesitate to let us know at firstname.lastname@example.org. Iva from Rekola
The app is not super smooth or nice but it at least works pretty reliably from my experience. My main complaint is that the max height of the bike seat is wayyyy too low. It's like they never anticipated that people over 180cm tall would ride their bikes. I really have no explanation as to how a bike sharing company could have overlooked a feature as important and as blatantly obvious as this. Increased bike maintenance and bikes with more speeds would also be a welcome (and needed) improvement.
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Even if the bike never unlocks, you will be charged anyway. When attempting to return the bike it repeats to say that you must press on the lock even.when you do it with all your might and move the wheel back and forth. The QR code reader is also awkward. Takes a long time to start and most of the view is covered by white overlay even what it actually scans there.