Ticket Datasoftware

Datasoftware Srl

About this app

Ticket Datasoftware is the app for managing support requests for Datasoftware, designed for both customers and technical staff.

With the app, you can:
• Open a new support ticket by selecting the relevant software/area
• Attach photos and videos to better describe the issue
• Track ticket status in real time (open, accepted, closed)
• Receive push notifications when the ticket is accepted, closed, or when Datasoftware responds with a comment
• Confirm the resolution of the issue or reopen the ticket within 24 hours of closing
• View a complete history of tickets and comments exchanged

For Datasoftware staff, the app also offers:
• Unified view of all customer tickets, filterable by relevant software
• Targeted notifications only for the software under their jurisdiction
• Management of users and client companies
• Dashboard with statistics on handling times, closure times, and customer ratings

Simple, fast, and always up-to-date: Ticket Datasoftware puts customers and technical staff in direct contact, without emails or phone calls, for faster and more efficient support.

What’s new

allineato con app desktop, dando possibilità di cambiare e-.mail per ricevere comunicazioni ai Clienti.