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[Updated on 28 May 2025] When you guys are implement a notification when a child balance drops below a certain level WITHOUT activating automatic transfer? This is a basic functionality as the app can already send a notification when a child buys something. I can add more stars to this review once this issue is rectify it. They should allow and require users to include symbols such as & and + in password to improve security. Since it involves money transaction, the security should be tightened.
3 people found this review helpful
Debit Circles Sdn Bhd
March 10, 2025
Good morning, tq for your feedback. This feature request has been pushed to high on our priority list today and we will strife to get this out in Q2/2025. Special characters are allowed in PW so please try. If you wish to contribute to feature ask & parent journey, please email support@vircle.com or WA +6011 1117 6000, love to have you onboard.

Wan Sabihah Radzie (Sara)
Great customer service! Ive started with this app 2 months ago and did subscribe annual fee + my son visa card, turns out this is super helpful for teenagers or kids to start to value their spending on their own money. Im really impressed with their customer service named Pam , he/she really did a great job by helping me on my enquiries even at late night (which is past their working hours) the app is very user friendly and easy to used, Great app! Great system! great support! Recommended!
3 people found this review helpful
Debit Circles Sdn Bhd
March 10, 2025
Thank you for the wonderful feedback. Please continue to give us suggestions at support@vircle.com on how we can make parent experience better and keep kids safer in the digital banking world.

Andrew Lim
Pretty good app for the school going kids, a useful e-wallet that they can use to buy food from the cafeteria instead of carrying cash. Not the most user-friendly and intuitive app but the very friendly, competent and helpful customer support staff (Pam in particular) more than make up for it. Very impressed. I wish my bank, telco and other service providers had customer service personnel like Pam.
13 people found this review helpful