
Andrew Lim
Pretty good app for the school going kids, a useful e-wallet that they can use to buy food from the cafeteria instead of carrying cash. Not the most user-friendly and intuitive app but the very friendly, competent and helpful customer support staff (Pam in particular) more than make up for it. Very impressed. I wish my bank, telco and other service providers had customer service personnel like Pam.
13 people found this review helpful

T Wong
Downloaded the app, registered an account. When I went to set up the ewallet it never goes past the selfie page. After exiting the app and attempting to login the page shows "logging in" for two seconds and then nothing happens. I also sent a request for support last week and have yet to hear from them.
8 people found this review helpful
Debit Circles Sdn Bhd
August 31, 2020
Hi Tasha, We're really sorry for the trouble you have had. Can we personally help you? You may email us at suport@vircle.com with your contact details and we'll personally look into your trouble.

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[Updated on 28 May 2025] When you guys are implement a notification when a child balance drops below a certain level WITHOUT activating automatic transfer? This is a basic functionality as the app can already send a notification when a child buys something. I can add more stars to this review once this issue is rectify it. They should allow and require users to include symbols such as & and + in password to improve security. Since it involves money transaction, the security should be tightened.
5 people found this review helpful
Debit Circles Sdn Bhd
March 10, 2025
Good morning, tq for your feedback. This feature request has been pushed to high on our priority list today and we will strife to get this out in Q2/2025. Special characters are allowed in PW so please try. If you wish to contribute to feature ask & parent journey, please email support@vircle.com or WA +6011 1117 6000, love to have you onboard.