ADAC Pannenhilfe

Allgemeiner Deutscher Automobil-Club e.V. (ADAC)

About this app

The ADAC Pannenhilfe App offers you quick and intuitive help with reporting accidents or breakdowns to the ADAC worldwide. It is easy to use and always ready for use.

To save time in an emergency, you can create your profile and your vehicles in advance in the app and/or have your data synchronized by registering (login) on adac.de.

Thanks to the location function, the ADAC Pannenhilfe App automatically determines the location of your breakdown. In an emergency, all important information can be transmitted to our helpers quickly and easily. Once you have requested help, you will be kept up to date on the current order status via push and status messages. You will also be informed of the expected waiting time and you will have the opportunity to track the driver's location live shortly before arrival.

The ADAC Pannenhilfe App is available to all users free of charge - including non-members. However, the assistance provided by ADAC roadside assistance is only free for members within the scope of the membership conditions.

This is what the ADAC Pannenhilfe App offers:
• quick help in the event of a breakdown and accident worldwide
• uncomplicated breakdown reporting without a phone call
• roadside assistance for cars, motorcycles and bicycles
• location determination worldwide
• status updates including live tracking
• immediate help or appointment request
• automatic language recognition German / English
• digital membership card always available
• barrier-free for people with impairments
• accident checklist

Ratings and reviews

Very pleasantly surprised. Dead battery. No call needed. The request for assistance was sent via the app. A 2-hour window was given, and in 20 minutes help arrived on a busy afternoon at the end of work. Luck perhaps, but the mechanic was helpful and knowledgeable and I was back on the road in 15 minutes. Impressive!

ADAC has been a life saver, and the app makes it so convenient to get assistance. Most times, I do not have a problem getting an English speaking agent when I need to call. the app updates you about the status of your breakdown request, and the agent on the phone can see the status as well. I have always had a pleasant experience with the servicing tow company. Some of the garages ADAC partners with have bad customer service, but that's not something ADAC can fully control.

Had to use ADAC twice since being a member and am very satisfied with their services. This App takes away so much stress. Instead of calling on the phone and getting through, a few simple steps on this App and the service and notifications keep rolling in. You know where your assistant is, when he will arrive and then you receive a phone call from him before arrival. So convenient! Just curious to know how this works in other countries like Switzerland, France, Italy.

What’s new

- Request for number of persons in the event of a breakdown abroad
- Extension of the damage tree in the event of a breakdown abroad
- Update of FAQ
- Update of data protection regulations, terms of use and imprint