Codemeta OS

Codemeta GmbH

About this app

**Codemeta OS — The All-in-One Platform for IT System Houses and MSPs.**

No more juggling five or more tools simultaneously. Codemeta OS combines ticketing, CRM, time tracking, asset management, contracts, billing, knowledge base, resource planning, sales, and more — all in a single application. Specifically designed for German system houses and managed service providers.

**TICKETING & HELPDESK**
Create, assign, and prioritize tickets with configurable status workflows. Email integration (Microsoft 365, IMAP) automatically converts incoming emails into tickets. AI-powered auto-dispatch intelligently distributes tickets to the most suitable technician — based on skills, availability, workload, and SLA urgency. Drag-and-drop Kanban boards for maximum overview.

**CRM & CUSTOMER MANAGEMENT**
Centrally manage customers, contacts, and suppliers. Organizational structure with departmental scoping. Complete customer history across all modules—tickets, time entries, assets, and contracts at a glance.

**TIME TRACKING & TRAVEL EXPENSES**
Time entries with ticket, project, and customer linking. Billable/non-billable. Approval workflow for overtime and weekend work. Mileage log and travel expense tracking. Seamless calendar integration.

**ASSET MANAGEMENT & CMDB**
Servers, PCs, printers, network devices, licenses, and domains—all centrally managed. Lifecycle status, contract assignment, and location tracking. TeamViewer/AnyDesk integration for direct remote access.

**CONTRACTS & SLAs**
MSP contracts with dynamic volumes, prepaid quotas, and SLA parameters. Automatic notice period monitoring. License-based billing with flexible volume rules.


** **SCHEDULING & CALENDAR**
Outlook sync, technician calendar, resource timeline. Starface phone integration with real-time call notifications. TeamViewer sessions and Teams calls are directly visible in the calendar.

**PROJECTS & TASKS**
Project management with phases, milestones, and budget tracking. Tasks linked to projects or tickets. Drag-and-drop checklists.

**KNOWLEDGE DATABASE & ACADEMY**
Notion-like block editor for internal documentation. Integrated LMS with courses, lessons, and progress tracking—ideal for employee onboarding.

**SALES & PIPELINE**
Manage opportunities with a Kanban board. Complaint management with an 8-step workflow.


**ADDITIONAL MODULES**
Fleet management, tool management (NFC checkout), vacation requests, callback requests, secure vault (password and credential management), customer portal, workflow automation.

**SECURITY & COMPLIANCE**
Two-factor authentication, role-based permissions, full audit trail (GoBD-compliant), GDPR-compliant data processing, encrypted credentials.

**RESELLER MODEL**
Unique: Manage and invoice end-customer tenants directly from Codemeta OS. Wholesale or direct billing via Stripe — with a 30% margin for the IT service provider.

**PRICING**
Try it for free (14-day Premium trial). From €19/user/month (Essential), €39 (Pro), €59 (Premium).

Codemeta OS — Fewer tools. More IT service.

What’s new

Version 1.0.0.1